Best bank in Lancaster, Ohio (OH) 2024

After an immediate email response to my negative review, I called the number in the email. This number informed me that I would be on a brief hold. After being on hold for a minute, the hold music stopped. Was I still on hold?? Waited for a minute. Hung up. Called back. Same thing. Waited on silent hold for two more minutes. Then a fast busy signal; followed by disconnect. Tried a 5th third time :)....same thing. Finally got a person at the national level to talk to about a lapse in security at my branch, and reported it. Someone finally called me from the branch to talk about it. She was very friendly and helpful but getting help on the corporate level was absurdly difficult. ~Mark

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My parents kindly wrote me a small check to help cover a bill I had coming out. I would have just went to my bank but I figured it would be easier to just go to Standing Stone. I went and gave them my ID but the woman refused to cash the check and told me to go to my bank. My parents had the money in the account so I’m not sure why this was a problem for the teller. She never called my parents to verify the check, she never asked me any questions or even offered to open an account for me, she just refused giving no reason and told me to go to my bank. Not sure why my parents still bank here. ~Sarah

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