Not one for negative reviews but, after 3 years, I'm at my wit's end with Ravenna Walgreens. I've had the same prescription for needles & syringes since December of 2018. In my time using Ravenna Walgreens as my pharmacy, they've only gotten my prescription right a handful of times. No matter how many times we explain to the techs that come through exactly how it needs to be filled, even if I have my doctor specify how to fill them in the instructions, my script is filled incorrectly and I'm unable to administer my medication until days, even weeks later. This last visit, when I called to have incorrectly filled needles exchanged, I was lied to by one of the techs. On the phone, I was told I could exchange whenever, however when I showed up the next day I was informed I wouldn't be able to exchange them until the pharmacy manager was present (which would be, you guessed it, the next day). I gave up and drove the extra 20 minutes into Kent to see about fixing the mistake or even buying the needed supplies outright.
I will not shame Walgreens for poor staffing leading to them closing early on a regular basis, there is no way the staff can control that situation. I do, however, take offense at how incompetent and sloppy the staff seems to have been for the last few years. Why am I fumbling to fix a staff member's mistakes every time I come to this business? I've never had capsules or tablets be filled incorrectly, so why has there no communication on the most important part of my regular prescription fills for years straight?
If you're looking for a pharmacy, Ravenna Walgreens isn't where it's at if you have any specific needs past basic orally-administered medication. ~Kam
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