Best general store in Wauseon, Ohio (OH) 2024

To start, the one star is only for the window clerk. The other pharmacy employees are uncaring of customers patronizing their pharmacy. I called U of M hospital to obtain a short supply of my thyroid medication. I had run out and although I had already ordered a 90 day supply on line through mail order, they could not get it to me timely before I ran out Monday. This is Thursday so 4 days without my medication and I am feeling it. U of M had called my order in this morning so I went to pick it up at 530PM. I initially waited 20 minutes behind 4 cars in the single line drive through. The cars did not move once in 20 minutes. I went inside to the pick up window where one female employee was taking care of a line of 10 people. I was 5th in line. There was a male pharmacist filling prescriptions, another male employee fiddling with bags of prescriptions hanging for pick-up but neither of the male employees lifted a finger to help the window clerk unless she could not address the customer's needs independently. I happened to be the one customer the male pharmacist came to the window to tell me he had not filled the script for me because insurance was not going to pay for it and I would need to pay for it without the benefit of my insurance because my 90 day supply had already been filled. OK, with the good rx he said it would be under $10. so I requested he fill the script. I was told to wait until my name was called over the intercom. I sat in the waiting area for about 5 minutes until my name was called went to the other window because now there were 5 more people in the pick-up line while the pharmacist kept his head down, not looking at any customers and the other male employee continued to rub the plastic bags of prescriptions. That drop off window had a sign stating to go to the pick up window. Oh my! So I waited in the line twice for a total of more than 40 minutes after waiting in the drive through line for 20 minutes. The rite aid in Wauseon, Ohio does not care enough for their customers to figure out that the male pharmacist should be empowered to assist customers and not just count pills and put them in bottles for future customers not yet there. The other male employee would rather spend his time rubbing plastic bags of medication. While I was there waiting, neither male employee helped a waiting customer even once. Never again. ~John