Best restaurant in West Union, Ohio (OH) 2024

Hi, as you can see this pizza is undone dough. This was served to me and my family and my mother did not notice it until she took a bite and realizing it wasn't cheese she was biting into. We called them and let them know that the dough was not cooked. They asked us how many pieces are left and we told them 16 they said the best they could do is not replace the order but give us a smaller order instead. (We ordered a beast, they wanted to give us a jr. beast). The manager was very unprofessional on the phone, The owner (Paul Brown) was even more rude with the way he tried to handle the situation. He put words in our mouth saying we said 18 pieces and also told us he wasn't sending out a new pizza or refunding our money and hung up. I don't believe this is the way an owner of a business that makes food should behave or handle something like this. Please be careful when you eat pizza from here for it could be undone and can harm you and make you sick if it is. ~Zappiest

I just came through there tonight and ordered for a family of five with some different needs for some of the order, so in other words, a big and kind of complex order. The workers there tonight not only were kind, but they got every single item correct which = happy kids= happy mom! which it could have gone otherwise. I am appreciative to the employees who went above and beyond to give great service A➕ ~cynthia