I was a long time customer, but my most recent experience was horrible. I dropped off my engine for cleaning, inspection, and machining. The guys at the counter said the whole process would take 6-8 weeks. They had also asked if they were to source parts, to which I said yes. Seven weeks go by, radio silence. I call, and Teo explains that they were waiting for my okay, and that they had called. My phone log showed otherwise, no call or voice-mail. At this time, the work should have been finished. What was estimated time wise, ended up being three months, and four return trips. Two for incorrect parts, and two more because the machinist installed my press-fit cam gear BACKWARDS. I called the owner, who in person, did not bother to introduce himself to me. I then called a regional representative who talked up and down about how John (owner of this location) was so involved in his community and customers. After telling him my story, he didn't have much to say. Still waiting to hear back as he had promised, going on three months now.....
The point of this review is that while the machine shop may perform good work, the communication between the shop and counter is TERRIBLE. You must keep on them or they forget. They are happy to take your money though. I will drive further, to another machinist, who values their customers, before I tolerate this lack of professionalism. ~Sean
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