Dear Jacksons, store #518,
I came into your store on 10/08/2018 and asked your employee very nicely to put $20 of gas in my car. I only had $20 in my bank account and as a single income household with a toddler, you can imagine the fact that I live paycheck to paycheck. When I asked your employee to put $20 in my car, it wasn’t because I only needed $20 it was because I only had $20 in my account. Your employee then proceeded to fill my car and charge me $12.10 MORE then what I asked for and because of this I am now over drafted in my bank account until I get paid again. I called the same day, maybe only an hour after I had left informing the store of the mistake, just asking for it to be taken care of. Had you given me the $12.10 that day, I could have avoided an overdraft fee. When I called an hour after this mistake was made, the Shift lead Dylan told me that the Manager (Joan) would be in the next day and I could talk to her about how to resolve this. I was very polite and said Okay. The next day I called during the time that the manager was supposed to be there just to find out that she was on vacation and wouldn’t be back until the NEXT day. So, I called AGAIN on 10/10/2018 and I spoke with Joan the manager. Joan told me that I had to come in the next day before work ( I work 20 miles away from where I live so it already takes an hour to get there, so now I have to pack my 4 year old in the car even EARLIER than expected) So the next day I’m running a little late and I get to your store at around 6:20am. I speak with Joan (who makes a point to tell me I am later then I said I would be) and Joan tells me that she only made me make a pointless trip to her store so that she could tell me that she hasn’t watched the video tape to make sure I’m not lying yet, so all she is going to do right now is take a copy of my receipt. I have her take a copy and write me a note saying that she over drafted my account (So that I could see if the bank could refund it) and this lady wrote a letter in handwriting that not even my bank could read, so they won’t refund the overdraft fee. Well fast forward to right now and I just got a call from Joan again, she tells me that all I must do is come in and sign a paper saying that I picked up the $12.50 and we will be set. I inform her that she might think she did the right thing by “writing up” the employee that made the mistake, but that isn’t the point. You don’t make your customer pay for the mistake that your employees make, this is not only bad business, it is bad customer service and honestly just shows that the people who work here aren’t very good people either. I now must eat the $35 overdraft fee that the bank gave me for YOUR company’s mistake.
The problem here is that your manager had no empathy, just some badly acting Sympathy and you can tell that she really doesn’t care. I really don’t appreciate the way that I was treated as a customer in your store and I hope that in the future you treat your customers with more respect. Just remember that you don’t have a company without your customers and no customer wants to be treated as if they are liars and thief’s when they just want you to do your job. I hope you know that this whole thing was more than just an inconvenience to me and my family, this set us back and now I must find a way to bring us ahead again because of
You. ~Jessica
convenience store
gas station
grocery store