Best embroidery service in Aliquippa, Pennsylvania (PA) 2024

Very disappointed with customer service. I purchased my Grandson's school team sweatshirt. When I first put it on it had a hole in the cuff. I called & talked to a really nice girl who told me the owner would be in touch. Never heard from owner but another girl called me & I told her & she wanted me to drive to their store to take care of the problem. I didn't feel I should have to travel to somewhere I am not familiar with. This girl was very nice also & told me again the owner would call me. It's been over a month & I have also sent 2 emails & the owner never called & in order to wear the sweatshirt, I had to stitch the cuff by hand. Very disappointed as I have been purchasing from them for a couple of years to support my Grandkids teams. I will go elsewhere in the future which I guess the owner really doesn't care if I do. Obviously a single Grandmother doesn't make their business so they ignore me. ~Susan