I want to start this review by emphasizing that I give 5 stars to the head pharmacist and SOLE TECH tonight who were working tirelessly (yet still so pleasant and kind) to fill dozens of scripts that had to be expedited because there wasn't enough staff to fill them all.
I have been loyal to CVS pharmacy for decades, but I (along with several other frustrated customers) are about to switch pharmacies due to poor management at a supervisory level (I am talking ABOVE head of pharmacy, again, she is not the problem). For the last 3-4 scripts I have needed, I've had to go up to the store myself (because no one answers the phones due to being short staffed) and then wait for them to expedite it. It took me some time to catch on to this process after one of my scripts sat for DAYS in process. How is that ok? What if my well-being was dependent upon getting that script promptly? What has happened to the efficacy of this pharmacy?
In a time where health concerns are more crucial than ever, you would think a well-managed company would treat their pharmacists and techs better and provide MORE of them, not less. How is 1 pharmacist and 1 tech supposed to manage hundreds and hundreds of scripts while also administering vaccines and answering phones with patient questions? It is simply unacceptable. CVS is only putting themselves at risk for a lawsuit because burning out the bare-bones staff you have only increases risk for human error which could lead to a costly consequence.
Again, this review is NOT for the immediate staff who were so gracious and kind, and made sure to get my script filled promptly when I was in the store. This is for the head honchos at CVS who do nothing but make poor decisions to cut costs that ultimately is going to drive away customers from ever coming back, or worse, lead to a life-threatening disaster due to costly mistakes that could have been avoided had more support been provided. ~Allie
drugstore
beauty supply store
convenience store
cosmetics store
greeting card shop
perfume store
stationery store
vitamin and supplements store