I have used Sherwin Williams paint for the great majority of my life, which, at my age, means "a lot of years". I have been very pleased with the quality of the product as well as the support many Sherwin Williams workers have given me in those years, whether in suburban DC, West Virginia or here in my retirement community in PA. Today, my satisfaction was tested. This is not a horror story. I got the product that I wanted, but I was treated short of the respect for being a valuable customer, especially one whose home has been painted inside and outside for two decades with many products from this location. Here is my story. Upon entering the store, I clearly told the clerk that I wanted 2 gallons of Duration Satin indoor paint. I even had the #s for each custom color. The worker confirmed the colors and went right to work preparing the product. I paid for the order. When both gallons were properly mixed and handed to me, to confirm that I was getting the product that I desired and before I left the store, I routinely asked, "Those are satin, right?". To which the clerk replied, "It's too late now" and had a nice chuckle at my expense with some waiting customers. Of course, it was not too late as I had clearly ordered Duration Satin. I did get the right product, but would have greatly appreciated a bit more sensitivity. At least the clerk and those waiting customers had a good laugh, at my expense. (Behr paint from Home Depot is also a fine product). ~James
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