I have been going here on and off for years. The truth is? It’s not worth it. Since they are picky I only would take things to consign in new or like new condition. I always make sure it’s stuff they claim they take on their website. A lot of it was in perfect condition but they never took it. I understand they wont take everything that is brought in. However, it’s the lies and no transparency that is bothersome. I would ask why it wasn’t taken which is a reasonable question. I would be told they don’t take the brands or it’s years old. For example I brought a coach wallet that I bought brand new and took it in a month later. Still being sold in stores and they told me it was from a few years ago. Obviously you don’t know what you’re talking about. They’ve taken cheaper brands from target but nothing brand name I took there. They would claim I altered stuff or left it in the sun. As someone who has worked at a consignment store and retail it’s very unreliable here. I once was offered $3 for nike shoes and they sold the pair for $40. Also I had good experiences with Jill and Libby in the beginning but it’s 50/50 now. One day they could be nice other days they are extremely rude and unprofessional. They claim they don’t take older stuff but then you look around and there’s a lot of older stuff. It’s not consistent. I’ve brought in stuff and they say it would be a few minutes. Then Jill or Libby would say they’re leaving early and the younger girls working wouldn’t say anything. It never left the front counter so I know no one looked at it and they would say oh we can’t take anything. Seriously? They do a lot of gossiping at the front counter as well. It’s more of a clique environment than a business. It’s uncomfortable being in there. I brought in stuff to consign and they said they couldn’t take anything. I went to grab my basket and I saw American eagle jeans, coach wristlet and American eagle t shirt were missing. I asked they younger girl at the register and she said I didn’t bring it in. I told her I document what I take so I need my stuff back unless they’re buying it. She went back and found all 3 of my things in their “purchased” pile. She handed it to me and she didn’t say a word. That was the last straw for me. If I wasn’t paying attention they would have stolen my items. It’s been declining over the last few years. They claim they worked really hard and people should respect heir business and that’s understandable. Being unprofessional, rude and blaming customers and taking no responsibility is not a good business practice. They act very entitled and are willing to shame and be rude to customers and consigners they are not personally fond of. That is a awful way to run your business and gives you bad reputation. There are some great high end consignment shops in Lancaster county. This is not one of them. As further proof: If you read the reviews here in the owners response her response is awful customer service. I’ve worked in customer service for 8 years and anyone who acted like that would be fired. She responded with passive aggressiveness and shamed the customer. She stated they are not a donate center for goodwill. Which technically yes, but on their website if they cannot accept or it’s not picked up. “We will return to you items we cannot accept. Items must be picked up same day or may be donated.” Also on their website it states “ Please read! There are many factors when choosing items to sell at our shop. Style, condition, brand .. and whether we may be filling up on certain sizes or styles. We never want to offend our customers whose items we cannot accept. It literally is the worst part of our job! Thank you for understanding.”As the owner said “Trust me when I say, no business would have appreciated what you brought and how you brought them” Now obviously I was not involved in the situation. However the owner has shown to shame customers, lacks customer service and empathy. Trust me, when i say your lack of transparency, empathy and entitled actions are shameful. ~Jen