I was supposed to get married in 2014 and used this bridal shop as my first, go-to choice before they moved into the mall. A series of unfortunate events happened that stopped my fiance and I from getting married in 2014. We were part of a car accident. My wedding dress and bridesmaid dresses were already paid for and the owner of this store reassured us that she would hold onto our dresses until our new wedding date. We planned for 2016, and unfortunately, things did not work out for us a second time when my mother had gotten breast cancer. When I called to ask about holding onto the dresses again or at least picking them up to, she said that only my wedding dress was available. I was confused, "only the wedding dress?", I asked. As it turns out, she SOLD my already paid for bridesmaid dresses to other customers and claimed that they were taking space in her stockroom. I don't care what kind of business you're running, you NEVER take a prior customer's money and then sell what they bought to another customer just because the dresses are taking space in your storage. I sent my girls to get refunds put back onto their credit cards and she refused to do so, only offering store credit instead. We didn't want store credit, we wanted the money returned. I reported her business to the BBB immediately for shady practices. My girls never got their money back for dresses that they paid for that were freely given to other customers. It's 2022 and I'm finally getting married no thanks to her. I went to Pat's Bridal in Connellsville where I found the perfect dress, no problems, and the lady there was far more understanding and compassionate than this woman was. Also more reasonably priced too. ~Heather
bridal shop