Best general store in Friendship, Tennessee (TN) 2024

I never leave negative reviews but I have never had a worse experience than the one I had at this location. I have been on the road with two small children and needed to stop to get diapers and use the restroom. I came in with my mother to look for the bathroom where she was told we needed a key to get in. We ask the woman at the front desk, who was the most unpleasant worker I have ever encountered. She was extremely rude and basically threw the key at us. My mom asked where the bathroom was and she did not even answer the question, but rather rolled her eyes and pointed. we then went to open the door that said “restroom” with the key. It did not work. We tried 10 times before asking the worker again who smirked and told us “yup it works”. Well we know how to use a key, & it was not working. We ask again & instead of offering help she tells us that it works and she just used it earlier. The attitude coming from this worker was infuriating and when we still could not get the key to work we resorted to walking through the store to find another worker. Not to mention my FIVE year old was close to having an accident and the lady just watched us knowing we were struggling with no help whatsoever. When we found another worker she said “oh did she not tell you, it’s the door that says employees only” … so the entire time this woman knew exactly what the issue was and not once told us. How were we supposed to assume to go into the “employees only” door. I wish I would have got her name, but if anyone knows it was an older lady with grayish hair about shoulder length. She was extremely extremely rude, and possibly the worst customer service I have ever encountered. ~Taylor

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