This was honestly the worst experience I have ever had at any store I have EVER been to. First off, first time going, we go drop off clothes around 4:30pm and provide contact information, they say it will be 15 minutes that is all that was said. I was honestly chocked how quick the entire process was. Looking back I should've asked more questions. We look around for a few minutes, purchase a book for our son then noticed that nothing we brought had been touched. We then decide to leave then come back whenever we get a call or text from them. Well that NEVER happened. Go back a few days later only to be HOUNDED at by an older lady with brown hair insisting that they reached out to us and going ON & ON & ON about the whole spiel they give people about their rules and how its same day service and how we are wrong and lying. Well, honestly they saw us leave the day of and didn't think to call or text us to let us know its same day service and that we needed to come back. There was no communication on their end. This woman was so combative for no reason, we were literally just there to get store credit and buy other items. I have always been a fan of resale shops and was hoping to come to this one since it is close to us. The woman then tells us to go to a cashier and the poor girls face explained it all. Apparently this woman is just like this. The woman kept hounding us over about not bringing the pink copy receipt with us, which again we were not told to. The cashier then tells us she would just give us our money so we could head out. I have never felt so unwelcome to any store my entire life. That woman really needs to be sat down with and have a conversation and learn how to effectively communicate with people. At this point I am happy to make the drive and give my business to other resale shops I have used in the past. ~Natalie
used clothing store