Best van rental agency in Lakeside, Texas (TX) 2024

Very disappointing. I arrived on a Saturday to turn in the U-Haul truck, as walking to the office to turn in the keys the lady on shift walked out the door and locked it behind her then went to her car and sit for a minimum of 10 minutes. I was there before noon and asked if I could give her the keys, response was “put them in the box”. On Monday I received a bill charging for two days over plus safety insurance. If this wasn’t enough I was charged for damage to the vehicle which never occurred under my watch ( I also carried coverage for damage) as well as gas, the vehicle was gaged the same as when I received it. I called to speak with the owner about the bill but never made it past the female voice on the phone. She refused my request, asked why I wanted to speak with the owner, referred me to U-Haul Customer Service and when I asked for the number I was told to Goggle it. Beware, this location is out for the money, definitely not the customer. ~CJ