Best furniture store in Webster, Texas (TX) 2024

The mattress that we received was not the mattress that we were told we we’re going to get. We were told that the mattress was a Beautyrest Black Hybrid but when it arrived today. It came with no tags and only one that said “Beautyrest Hybrid. No where on the mattress did this say it was a Beautyrest Black and the manufacturer tags were cut off of the mattress. When I called to ask for documentation they just said that they could exchange it for a different mattress. I don’t want a different mattress. I want the one I was told I was getting. Michael kept assuring me that I got a Beautyrest black mattress and said to look online. I’ve looked everywhere for this mattress and it is no where to be found. Similar ones are out there but the Beautyrest tag is completely different. He then said to look at the invoice which said Beautyrest Black but it was obvious he typed it in as it had no item number or any supporting evidence that this was what he said it was. Something is not right and they are refusing to make it right. I want to return this mattress and get my old one back. I do not want to give this place my business ever again. I do not trust them. Cutting off manufacture tags and then saying that it is this mattress without any proof is ridiculous to me. Now I am out money and very unhappy. Michael lied to us and cannot back up his claims at all. For this I will never recommend this place of business and I will be seeking counsel to make this right. ~Kali