Best boutique in Willis, Texas (TX) 2025

I was very displeased! I went there for the first time based on their reviews and when I got the I was 10 min ns late to my appt so the person I originally was scheduled with couldn't see me anymore and asked Sandy if she could take me. Again. Never been there before. I asked for a trim and to dye my roots bc grey was showing through and which we discussed about. She talked about lightening the hair a little to blend better and proceeded to start to dye my hair. I then was placed under a dryer to which I thought was normal because normally I dye my roots at home from a box and decided to treat myself so I didn't know the protocol. Regardless when she removed the towel, my hair was a mustard yellow and not just my roots the 1/2 of my crown. My hair is a dark brown , and now a mustard. I was in shock and I'm normally not a vocal person and I maintained composure bc at this point still entrusting she knew what she was doing. She started to say let's dry it and if you dont have time and don't mind waiting tomorrow for the color I can darken the roots. My face said it all and she was like I mix up a darker brown to tone it down. I know it was after 5 by this point and I had to get to my kids daycare soon she put in the dye and I sat again. At the end of this season she blow dried my hair and made statements to like omg look at all the pretty colors and you have a few shades in there it turned out really nice. At this point I had 5 mins to get to my kids school and grab them. I thanked her for the time. Paid and left still unsure what happened bc this was my 1st coloring session supposedly only on my roots and I left looking like Tony the tiger. My hair started to break bc it had fried, I have patches of color in my hair and I'm scared to just put a box of one solid but it's so damaged I went back the next day bc she told me she would be there. And I called from my phone in their shop to her phone went straight to vm. I left a polite message asking her to please call me back so we can fix it darken it something. NEVER DID I GET A CALL BACK. NO TEXT NO CALL NOTHING. One of the other ladies there happened to ask if I reached her and I said no only VM. She said was everything ok. I told her shyly how I want pleased w my hair its , and the other stylist openly said " orange" , and I said yes and I dont understand how. Then the other stylist said she could fix it with low light for an additional amount. I already paid 120 for supposedly a trim that was way shorter then I asked and orange hair. I'm just upset I still have multicolored hair and I battled writing this but multiple people have said it needs to be told. Also I did tell her I wanted her to trim my daughters hair on the vm so shed call me back, and I think she knows she messed up bc she never did reach out. And one more clarification she asked if I had long layers bc I had a "v" in my hair i said yes and I'd like to keep that and she cut straight across. Idk I'll stick with my 9.99 box from now on. But honestly a call, a gesture of concern something if she valued her client or they as a business upholding their name . ~Crystal