Best pet store in Falls Church, Virginia (VA) 2024

We have gone to PetSmart for dog grooming for three years now and have been happy up until this last time. The whole experience started with an unprofessional voicemail from one of the groomers, Justin, saying that the time we chose for the appointment " doesn't really work for him" requesting that we come in earlier instead. When we dropped him off, they said that last time, he was very difficult to work with around the face and feet. They completely shaved our long hair dog and said that there were no notes on how he was supposed to be groomed. I asked how they knew he was bad around the face and feet with no notes and they back tracked and said there were notes from prior grooming appointments, and that it said to cut his body short. When asked about how this was possible because this was completely different then past grooming appointments, the manager argued with me, was short, and very unprofessional. I asked if she could send over the notes so I could see them and she said she was not able to do that. They did offer a refund but only because we were not happy. They did not sympathize or admit any wrong doing/negligence on their end. Our long hair dog now has no hair and will take VERY long to grow out. He is now super itchy and uncomfortable. Do not go here to get your dog groomed. ~Joshua