Took my car December 13th 2021 at 4pm for drop off to be repaired on the Front Left Side. I asked for a QUOTE Of the back bumper of my vehicle. Dwight stated he would email me the pricing for the back and would send the front repairs to my insurance company. Received a call January 11th 2022 from Dwight saying my vehicle was ready but my spare key that I gave him December 13 was stolen from the company and wanted to know if I had another key. (Shouldn’t have given them my original key but I did) So I took caliber my original key (at this point they have both keys to my vehicle) (at this point I didn’t see my vehicle)
January 25th 2022 I received a call saying my vehicle was ready to only find out they only repaired what I ask a QUOTE of which wasn’t what was covered by my insurance. So they had to put my car back into the shop.
February 6th 2022 my rental vehicle was stolen with my cellphone and other things inside. February 7th I went into caliber updated my phone number so that they can reach me whenever my vehicle was ready. February 8th 2022 Dwight calls (my stolen number) leaves voicemail saying my vehicle is almost ready they are waiting on the headlight to make sure it’s the correct one. February 11th 2022 Dwight leaves a voicemail saying they got the headlight it’s on and now they have to attach the bumper and make sure new keys work also clean it out.
February 23rd 2022 2:08pm Matt the religion sales manager of caliber calls leaves voicemail saying my car had been ready for about 2 weeks and that I need to come get it. While calling him back and speaking with him he was very rude wasn’t trying to listen to the customer(me) about all the issues I’ve had with the company not only did I still have to pay for something I NEVER asked to be repaired. March 15th I received another call saying my keys that was suppose to have been stolen was FOUND in a nearby parking lot 2 MONTHS LATER. March 15th I went to get the key they said they had found. Come to find out it was my ORIGINAL KEY that I had gave them back on January 11th 2022. So basically my keys where NEVER STOLEN ! It’s now March 16th 2022 I went to get my vehicle to still leave with NO vehicle because it wasn’t repaired correctly and you can hear a worker asking “did they even repair this vehicle” because it’s not fully attached at the top or bottom correctly the first 2 photos are what they called themselves repairing the last one is what it should’ve looked like after they repaired it. Throughout this entire process I’ve delt with multiple people from the receptionist to the regional sales manager Matt to store manager Nathan to Dwight and I can say only Yancy was nice and understanding
This company is horrible! Very unprofessional and organized ~Salisa
auto body shop