It's a good bank, employees are friendly and they usually know who you are name ~Scott

Safe to assume that since Associated purchased this location, the services offered in Menomonie have gotten worse. They have certainly used the pandemic to limit customer service quality in their staffing - good folks working for a bank who is simply putting profits over service. ~Eric

An excellent bank with great personal service. Much happier in the short time I have been with CSB than I am with bigger banks or credit unions in the Menomonie Area. Highly Recommend! ~Shadow

No help, cancelled a debit card transaction that I used a pin for, 3 times even after I came in to stop them from cancelling it. They told me they fixed the problem and it happened again when a lot more than enough is in the account. Update: contacted their support, after 29 minutes of manuevering through the menu, I got a human that said it was the other company's fault. I have now learned it is 100% on RCU and they were just too lazy to fix the issue and tried to just shift the blame. I drove to the bank to get help one minute after close and all the lights were on as I pulled into the lot, as soon as I parked, they quickly got to the door and locked up and shut the lights off, when I was there less than an hour before trying to get things resolved. ~Pancake0341

I asked for my routing number for direct deposit, they gave me a print out with the information and it's completely wrong! I am ready to call it a day and switch fully over to RCU. Customer service has been going down the tube for many years. ~Cody

They tell you that when picking up points for your prescription you need a script and it's law. It's a policy not the law waited 2 month's and found out its there policy to need a scripts. Don't lie. When you sell someone a prescription that needs another part to administer the prescription and you can't use it with out it don't handle it. Send them somewhere else "don't lie to them. ~david

lacy does a great job! ~Andrea

I live in the Twin Cities and my parents (who live in Menomonie) brought me these gorgeous flowers for my birthday. It has been 2 weeks and these flowers look the same as the day I got them! I have never seen flowers last so long while maintaining their livelihood. Not only that, but they are arranged so beautifully. I wish I could give more stars because these are worth every penny! ~Brianna