furniture store
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The Furniture Mart in West Fargo (1625 13th Ave E, ND 58078)
About:
The Furniture Mart in West Fargo, North Dakota, is here to bring you the best furniture at the best prices. We have a large selection of the furniture and mattresses you love at the lowest prices around!
The Furniture Mart is located in West Fargo (North Dakota state) on the street of 1625 13th Ave E. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1701-492-9500. You can get more information from their website: https://www.thefurnituremart.com/storedetailinfo/storeinfo/?storeId=7. The coordinates that you can use in navigation applications to get to find The Furniture Mart quickly are 46.861404, -96.873818. Scroll down to find out opening hours, reviews and other important information about The Furniture Mart.
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Available amenities
Payments
- Cheques
- Debit cards
Offerings
- Assembly service
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
Unavailable amenities
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Adam
Two parts - Purchase and Delivery (Customer Care/Service) Purchase - We worked with Chris D. on the purchasing of a sectional. Chris was not pushy, very knowledgeable and helped with color selection. He had other clients in the store and would come check on us every few minutes to make sure he could answer any questions. He also helped us with the mattress specialist in picking out 4 mattresses for our new home. Chris D., you are awesome and worthy of 5 stars. Delivery Part 1- Come to find out, delivery is subcontracted out to a third-party and our mattresses came first. This delivery crew was hasty and ended up scratching a brand new footboard we had purchased elsewhere (setup for less than 12 hours). We took pictures to the the store and asked them to replace it. Their position on this was shocking and we were told that we needed to work with the delivery company (even though the store contracted them). The store manager did have the delivery company send a repair technician out, but the scratches were still visible and the stain color used was much darker than the original finish. An expectation we had was that after notifying the store of this damage was that they would take care of it. I was wrong. I asked for the regional manager contact, and after the first phone call, realized this was going nowhere and we were on our own. However, I did get a call back stating that Furniture Mart would reimburse for the replacement and a technician to swap it out. Although I'm not sure why they wanted me to pay for it and submit for reimbursement. I ended up going to the other store to purchase the replacement and they offered to swap it out. Talk about going above and beyond customer service. I'd suggest Furniture Mart take a page from this book and do the same. In the end I still did all the running around and swapping out of the footboard myself. Delivery Part 2- Delivery of the sectional was a great experience. Different crew (Gus and Tyler) were very good at taking care of the sectional pieces, our doors, hardwood floor, etc. Overall, not sure how to rate this, but the customer service with the store manager around the damaged product and us having to take care of all the running around and swapping out was not the expectation nor was it a pleasant experience. I would still recommend this store as Chris D. was great to work with and product and just hope you either get a good delivery crew or pick up and set up yourself. It's also not the associates fault that the upper management really lowered this experience for us.
09.2022Christy
We moved to Fargo recently and bought all of our furniture from Furniture Mart. Shopping in store was so fun and everyone we encountered was friendly and knowledgeable. Elizabeth, “Beth” to us, is such a wonderful woman!! I can not say enough about how sweet she was with our family. She was so kind to our children! Even put the pictures up on her wall that they drew for her! Amazing deals and amazing people! 10 stars from us!
09.2022Kathryn
Furniture Mart was great! They had exactly the furniture we wanted in stock, the pieces was already heavily discounted, we were able to get a second piece ordered with a few weeks turnaround time, AND they price matched for us so we ended up with a great deal. Beth and Chris were both very helpful, and my husband and I could not be more pleased with the whole experience! Thanks, Furniture Mart!
09.2022Shanel
Terry was so excellent. He was very hands on with me and my husband we left the store feeling like we made the perfect decision with his help!
09.2022Sheli
From the moment I walked in the store and was ignored by 4 associates at the counter playing on the phones I should’ve known better than to purchase from here . I made a purchase and was told my items were in Sioux Falks and it would take 3 days to get to Fargo and they’d be delivered . 2weeks later the items are still in Sioux Falls even though I paid for these items in full . Not to mention I call the store today and Hunter hangs up on me . So I call back and the acting manager has nothing he can do about this . Stay away from this store
06.2022Anne
We purchased furniture from another sales person. For some reason my order didn’t turn out the way I expected. we were missing some parts I thought we had ordered. I called furniture Mart. Tyler was the one who answered the phone even though he did not sell me the bedroom set he was ready and able to help me out. He gave me his personal cell phone number. Sent me updates throughout the day. He figured out what had happened. ordered what I needed and was very helpful if I were to purchase furniture again from furniture Mart and we will. I am definitely going to ask for Tyler!
05.2022Shannon
I purchased a bedroom set for my guest room and sectional for my living room with the help of Tyler Card. He showed my several different options to narrow down the style that I liked best. He was incredibly knowledgeable and patient. I cannot thank him enough for all his help. I love my new furniture and will definitely return to him for any of my future furniture needs.
05.2022Michael
Awesome place to get your furniture. So far we have bought our dining room set and living room set and they are great to work with you. We didn’t feel pressured at all to buy and they let us look around without hovering. All together an amazing experience.
05.2022Samantha
We went in for a new bedroom set, Tyler helped us and he was awesome! we got such good deals! Lee helped us find a mattress and we were very satisfied with everything!!
05.2022Nicole
I worked with Tyler C. to pick out a new couch for my apartment and he was great. I told him what style and colors I was interested in and he made a lot of great recommendations. When we picked what couch I was getting he also had a lot of great interior design knowledge and gave me great ideas for accents. I’ll definitely shop here again!
04.2022