internet service provider
Closed Now
Suddenlink in Scott Depot (168 Great Teays Blvd Ste 7, WV 25560)
About:
Our Optimum store located in Scott Depot, WV provides high-speed Internet, Optimum Mobile, cell phones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.
Suddenlink is located in Scott Depot (West Virginia state) on the street of 168 Great Teays Blvd Ste 7. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18448747558. You can get more information from their website: https://www.optimum.com/stores/wv/scott-depot/168-great-teays-blvd.html?utm_source=GoogleMyBusiness&utm_medium=organic. The coordinates that you can use in navigation applications to get to find Suddenlink quickly are 38.450946, -81.936283. Scroll down to find out opening hours, reviews and other important information about Suddenlink.
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Available amenities
Crowd
- LGBTQ+ friendly
Accessibility
- Wheelchair-accessible entrance
Health and safety
- Staff wear masks
- Staff required to disinfect surfaces between visits
Phuong
I just moved to Nitro so I was looking up for internet provider as soon as possible and saw optimum store is the closest one but they have 2 star reviews and all not so good comments. I really need wifi for my meeting and classes so I just go for it. Out of my expectation, the lady at the store is super nice, friendly and helpful. I got trouble with the cable so I called their service number, another lady was there spent 1.5 hour try to figure it out for me. It was cable issue so she helped me put on ticket for tech appointment. The tech guy came on time and was patiently wait for me 15 minutes (which made me feel bad cuz I was late). He checked everything and fixed the cable which was cut off or disconnected from the box. And it’s free! I appreciate their help and patience. I think they deserve a good review after all. This is my first experience with Optimum (in Nitro, WV) and I would say I’m happy with their service so far.
08.2022david
Customer service people are always nice, but their Internet is trash. This is not a bad review on the office place I just wish there complete fiber network was really fiber and not just lagy cable Internet I have one day with this new company. I can actually complete the full game on my xbox series s but should never really be a problem if I really had even close to one gig that I pay for
08.2022Phuong
I just moved to Nitro so I was looking up for internet provider as soon as possible and saw optimum store is the closest one but they have 2 star reviews and all not so good comments. I really need wifi for my meeting and classes so I just go for it. Out of my expectation, the lady at the store is super nice, friendly and helpful. I got trouble with the cable so I called their service number, another lady was there spent 1.5 hour try to figure it out for me. It was cable issue so she helped me put on ticket for tech appointment. The tech guy came on time and was patiently wait for me 15 minutes (which made me feel bad cuz I was late). He checked everything and fixed the cable which was cut off or disconnected from the box. And it’s free! I appreciate their help and patience. I think they deserve a good review after all. This is my first experience with Optimum (in Nitro, WV) and I would say I’m happy with their service so far.
08.2022david
Customer service people are always nice, but their Internet is trash. This is not a bad review on the office place I just wish there complete fiber network was really fiber and not just lagy cable Internet I have one day with this new company. I can actually complete the full game on my xbox series s but should never really be a problem if I really had even close to one gig that I pay for
08.2022Phuong
I just moved to Nitro so I was looking up for internet provider as soon as possible and saw optimum store is the closest one but they have 2 star reviews and all not so good comments. I really need wifi for my meeting and classes so I just go for it. Out of my expectation, the lady at the store is super nice, friendly and helpful. I got trouble with the cable so I called their service number, another lady was there spent 1.5 hour try to figure it out for me. It was cable issue so she helped me put on ticket for tech appointment. The tech guy came on time and was patiently wait for me 15 minutes (which made me feel bad cuz I was late). He checked everything and fixed the cable which was cut off or disconnected from the box. And it’s free! I appreciate their help and patience. I think they deserve a good review after all. This is my first experience with Optimum (in Nitro, WV) and I would say I’m happy with their service so far.
08.2022david
Customer service people are always nice, but their Internet is trash. This is not a bad review on the office place I just wish there complete fiber network was really fiber and not just lagy cable Internet I have one day with this new company. I can actually complete the full game on my xbox series s but should never really be a problem if I really had even close to one gig that I pay for
08.2022Phuong
I just moved to Nitro so I was looking up for internet provider as soon as possible and saw optimum store is the closest one but they have 2 star reviews and all not so good comments. I really need wifi for my meeting and classes so I just go for it. Out of my expectation, the lady at the store is super nice, friendly and helpful. I got trouble with the cable so I called their service number, another lady was there spent 1.5 hour try to figure it out for me. It was cable issue so she helped me put on ticket for tech appointment. The tech guy came on time and was patiently wait for me 15 minutes (which made me feel bad cuz I was late). He checked everything and fixed the cable which was cut off or disconnected from the box. And it’s free! I appreciate their help and patience. I think they deserve a good review after all. This is my first experience with Optimum (in Nitro, WV) and I would say I’m happy with their service so far.
08.2022david
Customer service people are always nice, but their Internet is trash. This is not a bad review on the office place I just wish there complete fiber network was really fiber and not just lagy cable Internet I have one day with this new company. I can actually complete the full game on my xbox series s but should never really be a problem if I really had even close to one gig that I pay for
08.2022Jennifer
Worst internet provider. Called to offer 1 gig for 30 more a month on top of the 90 we already pay just to have the internet constantly stop working in the middle of business meetings on zoom. Kind of funny we turn down the offer and the internet has crashed not one but five times this week. This cannot happen when you work from home. Not to mention when you call with an issue they don't know what you're talking about and send a tech just to hear they can't do anything.
05.2022Jesse
I run, well ran an online business until I moved to this area. Suddenlink is the only company that covers 25143 and my online business was destroyed by their slow internet that constantly goes out every day. They never answer their office phones and the only answers I got when I went down there was to upgrade my internet package and get a new router, which I did both and literally no difference.. having my business destroyed has been devastating and the people that work at this office don’t care. I hope they go bankrupt and they all lose their jobs like I did. Don’t do business with these people, the hotspot data on a trackphone works better than the service that this joke of a business offers. Most days I feel like they stole my money I’m not paying for another month
05.2022Jennifer
Worst internet provider. Called to offer 1 gig for 30 more a month on top of the 90 we already pay just to have the internet constantly stop working in the middle of business meetings on zoom. Kind of funny we turn down the offer and the internet has crashed not one but five times this week. This cannot happen when you work from home. Not to mention when you call with an issue they don't know what you're talking about and send a tech just to hear they can't do anything.
05.2022Jesse
I run, well ran an online business until I moved to this area. Suddenlink is the only company that covers 25143 and my online business was destroyed by their slow internet that constantly goes out every day. They never answer their office phones and the only answers I got when I went down there was to upgrade my internet package and get a new router, which I did both and literally no difference.. having my business destroyed has been devastating and the people that work at this office don’t care. I hope they go bankrupt and they all lose their jobs like I did. Don’t do business with these people, the hotspot data on a trackphone works better than the service that this joke of a business offers. Most days I feel like they stole my money I’m not paying for another month
05.2022Jennifer
Worst internet provider. Called to offer 1 gig for 30 more a month on top of the 90 we already pay just to have the internet constantly stop working in the middle of business meetings on zoom. Kind of funny we turn down the offer and the internet has crashed not one but five times this week. This cannot happen when you work from home. Not to mention when you call with an issue they don't know what you're talking about and send a tech just to hear they can't do anything.
05.2022Jesse
I run, well ran an online business until I moved to this area. Suddenlink is the only company that covers 25143 and my online business was destroyed by their slow internet that constantly goes out every day. They never answer their office phones and the only answers I got when I went down there was to upgrade my internet package and get a new router, which I did both and literally no difference.. having my business destroyed has been devastating and the people that work at this office don’t care. I hope they go bankrupt and they all lose their jobs like I did. Don’t do business with these people, the hotspot data on a trackphone works better than the service that this joke of a business offers. Most days I feel like they stole my money I’m not paying for another month
05.2022Jennifer
Worst internet provider. Called to offer 1 gig for 30 more a month on top of the 90 we already pay just to have the internet constantly stop working in the middle of business meetings on zoom. Kind of funny we turn down the offer and the internet has crashed not one but five times this week. This cannot happen when you work from home. Not to mention when you call with an issue they don't know what you're talking about and send a tech just to hear they can't do anything.
05.2022Jesse
I run, well ran an online business until I moved to this area. Suddenlink is the only company that covers 25143 and my online business was destroyed by their slow internet that constantly goes out every day. They never answer their office phones and the only answers I got when I went down there was to upgrade my internet package and get a new router, which I did both and literally no difference.. having my business destroyed has been devastating and the people that work at this office don’t care. I hope they go bankrupt and they all lose their jobs like I did. Don’t do business with these people, the hotspot data on a trackphone works better than the service that this joke of a business offers. Most days I feel like they stole my money I’m not paying for another month
05.2022JP
Service is consistently out or slow no matter the equipment or speed purchased, especially during the hours of 5-7pm. They always blame your end and bill you for the visit when everything on my end is new. Never have they offered a refund for poor service or a discounted rate. Absolutely the worst residential internet and customer service ever. After leaving this review they ask me to email them for a resolution. After 6 days they’ve not responded to my email follow-up regarding service issues.
04.2022Barbara
Usually only 2 ppl working. Long lines and rarely get any real questions answered. Good luck trading in your equipment, took me 3 extra return trips to get mine right.
04.2022JP
Service is consistently out or slow no matter the equipment or speed purchased, especially during the hours of 5-7pm. They always blame your end and bill you for the visit when everything on my end is new. Never have they offered a refund for poor service or a discounted rate. Absolutely the worst residential internet and customer service ever. After leaving this review they ask me to email them for a resolution. After 6 days they’ve not responded to my email follow-up regarding service issues.
04.2022Barbara
Usually only 2 ppl working. Long lines and rarely get any real questions answered. Good luck trading in your equipment, took me 3 extra return trips to get mine right.
04.2022JP
Service is consistently out or slow no matter the equipment or speed purchased, especially during the hours of 5-7pm. They always blame your end and bill you for the visit when everything on my end is new. Never have they offered a refund for poor service or a discounted rate. Absolutely the worst residential internet and customer service ever. After leaving this review they ask me to email them for a resolution. After 6 days they’ve not responded to my email follow-up regarding service issues.
04.2022Barbara
Usually only 2 ppl working. Long lines and rarely get any real questions answered. Good luck trading in your equipment, took me 3 extra return trips to get mine right.
04.2022JP
Service is consistently out or slow no matter the equipment or speed purchased, especially during the hours of 5-7pm. They always blame your end and bill you for the visit when everything on my end is new. Never have they offered a refund for poor service or a discounted rate. Absolutely the worst residential internet and customer service ever. After leaving this review they ask me to email them for a resolution. After 6 days they’ve not responded to my email follow-up regarding service issues.
04.2022Barbara
Usually only 2 ppl working. Long lines and rarely get any real questions answered. Good luck trading in your equipment, took me 3 extra return trips to get mine right.
04.2022Andrew
I wouldn't suggest Suddenlink to anyone. Do you want to overpay for internet that works 1/4 of the time you need it? Go with Suddenlink. Forget about working from home. They don't care at all. Forget about contacting customer service or IT support. They always blame it on your equipment, even if everyone around you with Suddenlink is having trouble. I hate this ISP. I can't wait until there's a better option available. I hope Suddenlink is bought out one day!!!!
03.2022Austin
Biggest joke of a company. We pay for gigabit internet, get 60mbs and 0.07 upload. DO NOT RECOMMEND.
03.2022Andrew
I wouldn't suggest Suddenlink to anyone. Do you want to overpay for internet that works 1/4 of the time you need it? Go with Suddenlink. Forget about working from home. They don't care at all. Forget about contacting customer service or IT support. They always blame it on your equipment, even if everyone around you with Suddenlink is having trouble. I hate this ISP. I can't wait until there's a better option available. I hope Suddenlink is bought out one day!!!!
03.2022Austin
Biggest joke of a company. We pay for gigabit internet, get 60mbs and 0.07 upload. DO NOT RECOMMEND.
03.2022Andrew
I wouldn't suggest Suddenlink to anyone. Do you want to overpay for internet that works 1/4 of the time you need it? Go with Suddenlink. Forget about working from home. They don't care at all. Forget about contacting customer service or IT support. They always blame it on your equipment, even if everyone around you with Suddenlink is having trouble. I hate this ISP. I can't wait until there's a better option available. I hope Suddenlink is bought out one day!!!!
03.2022Austin
Biggest joke of a company. We pay for gigabit internet, get 60mbs and 0.07 upload. DO NOT RECOMMEND.
03.2022Andrew
I wouldn't suggest Suddenlink to anyone. Do you want to overpay for internet that works 1/4 of the time you need it? Go with Suddenlink. Forget about working from home. They don't care at all. Forget about contacting customer service or IT support. They always blame it on your equipment, even if everyone around you with Suddenlink is having trouble. I hate this ISP. I can't wait until there's a better option available. I hope Suddenlink is bought out one day!!!!
03.2022Austin
Biggest joke of a company. We pay for gigabit internet, get 60mbs and 0.07 upload. DO NOT RECOMMEND.
03.2022Elisia
the absolute worst company ever. the internet never works but yet my bill has raised $50 in the last two months. i never leave reviews, but this is absolutely ridiculous. and if you try to get ahold of someone about it, you never get an answer, they just try to keep selling you upgrades instead of fixing the problem.
02.2022Elisia
the absolute worst company ever. the internet never works but yet my bill has raised $50 in the last two months. i never leave reviews, but this is absolutely ridiculous. and if you try to get ahold of someone about it, you never get an answer, they just try to keep selling you upgrades instead of fixing the problem.
02.2022Elisia
the absolute worst company ever. the internet never works but yet my bill has raised $50 in the last two months. i never leave reviews, but this is absolutely ridiculous. and if you try to get ahold of someone about it, you never get an answer, they just try to keep selling you upgrades instead of fixing the problem.
02.2022Elisia
the absolute worst company ever. the internet never works but yet my bill has raised $50 in the last two months. i never leave reviews, but this is absolutely ridiculous. and if you try to get ahold of someone about it, you never get an answer, they just try to keep selling you upgrades instead of fixing the problem.
02.2022spook
They keep raising my bill. I have second tier interest. They’ve kept raising it from $60 all the way to $120 a month. I called them, and they gave me another promotion that only knocked it down to $90. Now I go on to pay my bill it’s $110. I have a brand new router that I bought. They sent me this Altice Router, and Modem out of the blue in the mail. I tried to tell him look I have an expensive router already. Oh we just want to upgrade to our better service. Well now they are charging me for it. Why are you charging me? Have I not been a loyal enough customer. They are giving new customers all kinds of deals, but sticking it to their long time paying customers. My friends severely disabled mother is paying $289 for just regular cable, and I think their Lowest tier Internet. You should be in prison for what you are doing. This is what you call a monopoly. There is no competition. I can’t just cancel, and go with someone else. This is against the law. You will be prosecuted. I just filed a complaint with the Attorney General. They tell me to call in every 6 months to beg for a new promotion. It’s heartbreaking. My dad canceled his. They sent some guy out to lie to him, and they told him Optimum is taking over Suddenlink. Here we have a new deal for you. They are going to give him Internet, Cable, and a new fire stick for $80 a month for two years. It’s disgusting. What pisses me off is they will give new customers the same Internet I have for $64.99 a month, and charge me double literally. I’ll also be fuming more complaints, and seeing about a class action suit against you. I’m sick of it.
10.2021spook
They keep raising my bill. I have second tier interest. They’ve kept raising it from $60 all the way to $120 a month. I called them, and they gave me another promotion that only knocked it down to $90. Now I go on to pay my bill it’s $110. I have a brand new router that I bought. They sent me this Altice Router, and Modem out of the blue in the mail. I tried to tell him look I have an expensive router already. Oh we just want to upgrade to our better service. Well now they are charging me for it. Why are you charging me? Have I not been a loyal enough customer. They are giving new customers all kinds of deals, but sticking it to their long time paying customers. My friends severely disabled mother is paying $289 for just regular cable, and I think their Lowest tier Internet. You should be in prison for what you are doing. This is what you call a monopoly. There is no competition. I can’t just cancel, and go with someone else. This is against the law. You will be prosecuted. I just filed a complaint with the Attorney General. They tell me to call in every 6 months to beg for a new promotion. It’s heartbreaking. My dad canceled his. They sent some guy out to lie to him, and they told him Optimum is taking over Suddenlink. Here we have a new deal for you. They are going to give him Internet, Cable, and a new fire stick for $80 a month for two years. It’s disgusting. What pisses me off is they will give new customers the same Internet I have for $64.99 a month, and charge me double literally. I’ll also be fuming more complaints, and seeing about a class action suit against you. I’m sick of it.
10.2021spook
They keep raising my bill. I have second tier interest. They’ve kept raising it from $60 all the way to $120 a month. I called them, and they gave me another promotion that only knocked it down to $90. Now I go on to pay my bill it’s $110. I have a brand new router that I bought. They sent me this Altice Router, and Modem out of the blue in the mail. I tried to tell him look I have an expensive router already. Oh we just want to upgrade to our better service. Well now they are charging me for it. Why are you charging me? Have I not been a loyal enough customer. They are giving new customers all kinds of deals, but sticking it to their long time paying customers. My friends severely disabled mother is paying $289 for just regular cable, and I think their Lowest tier Internet. You should be in prison for what you are doing. This is what you call a monopoly. There is no competition. I can’t just cancel, and go with someone else. This is against the law. You will be prosecuted. I just filed a complaint with the Attorney General. They tell me to call in every 6 months to beg for a new promotion. It’s heartbreaking. My dad canceled his. They sent some guy out to lie to him, and they told him Optimum is taking over Suddenlink. Here we have a new deal for you. They are going to give him Internet, Cable, and a new fire stick for $80 a month for two years. It’s disgusting. What pisses me off is they will give new customers the same Internet I have for $64.99 a month, and charge me double literally. I’ll also be fuming more complaints, and seeing about a class action suit against you. I’m sick of it.
10.2021spook
They keep raising my bill. I have second tier interest. They’ve kept raising it from $60 all the way to $120 a month. I called them, and they gave me another promotion that only knocked it down to $90. Now I go on to pay my bill it’s $110. I have a brand new router that I bought. They sent me this Altice Router, and Modem out of the blue in the mail. I tried to tell him look I have an expensive router already. Oh we just want to upgrade to our better service. Well now they are charging me for it. Why are you charging me? Have I not been a loyal enough customer. They are giving new customers all kinds of deals, but sticking it to their long time paying customers. My friends severely disabled mother is paying $289 for just regular cable, and I think their Lowest tier Internet. You should be in prison for what you are doing. This is what you call a monopoly. There is no competition. I can’t just cancel, and go with someone else. This is against the law. You will be prosecuted. I just filed a complaint with the Attorney General. They tell me to call in every 6 months to beg for a new promotion. It’s heartbreaking. My dad canceled his. They sent some guy out to lie to him, and they told him Optimum is taking over Suddenlink. Here we have a new deal for you. They are going to give him Internet, Cable, and a new fire stick for $80 a month for two years. It’s disgusting. What pisses me off is they will give new customers the same Internet I have for $64.99 a month, and charge me double literally. I’ll also be fuming more complaints, and seeing about a class action suit against you. I’m sick of it.
10.2021