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PenFed Credit Union in Shalimar (1199 Eglin Pkwy, FL 32579)
About:
Our mission is to help our members realize every ounce of their potential. That's why we strive to provide best-in-class rates on loans, savings, and credit cards. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
PenFed Credit Union is located in Shalimar (Florida state) on the street of 1199 Eglin Pkwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18002475626. You can get more information from their website: https://www.penfed.org/. The coordinates that you can use in navigation applications to get to find PenFed Credit Union quickly are 30.443248, -86.580047. Scroll down to find out opening hours, reviews and other important information about PenFed Credit Union.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
Unavailable amenities
PenFed Credit Union doesn't have any unavailable amenities.Categories
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David
I made the mistake of financing a car through Pen Fed. They didn't process my payment properly, then didn't call me or notify me in anyway. Then dinged my credit hard. They still never contacted me and I had to call them. They admitted they had entered all of my info wrong (tried to blame me at first but I had a copy of the application). They corrected my information but refused to fix my credit file, they said "we only correct for accounting errors not data errors". They then lied to the BBB and said they had mailed notices, but they never entered my correct address until I called (which the supervisor now denies). This is a horrible place to be avoided at all costs. The teller working at the branch when I went in to pay off the loan ( so I will never have to deal with them again) was very nice and apologized and said she has had many complaints come out of that division.
08.2022David
I made the mistake of financing a car through Pen Fed. They didn't process my payment properly, then didn't call me or notify me in anyway. Then dinged my credit hard. They still never contacted me and I had to call them. They admitted they had entered all of my info wrong (tried to blame me at first but I had a copy of the application). They corrected my information but refused to fix my credit file, they said "we only correct for accounting errors not data errors". They then lied to the BBB and said they had mailed notices, but they never entered my correct address until I called (which the supervisor now denies). This is a horrible place to be avoided at all costs. The teller working at the branch when I went in to pay off the loan ( so I will never have to deal with them again) was very nice and apologized and said she has had many complaints come out of that division.
08.2022David
I made the mistake of financing a car through Pen Fed. They didn't process my payment properly, then didn't call me or notify me in anyway. Then dinged my credit hard. They still never contacted me and I had to call them. They admitted they had entered all of my info wrong (tried to blame me at first but I had a copy of the application). They corrected my information but refused to fix my credit file, they said "we only correct for accounting errors not data errors". They then lied to the BBB and said they had mailed notices, but they never entered my correct address until I called (which the supervisor now denies). This is a horrible place to be avoided at all costs. The teller working at the branch when I went in to pay off the loan ( so I will never have to deal with them again) was very nice and apologized and said she has had many complaints come out of that division.
08.2022maggie
My experience with PenFed has not been a very good one. We opened an account with them with over $20,000 between our checking and our savings account. We went to trade in a car that had 27,000 equity in it for a car that was $40,000 and we asked PenFed to finance the difference. Although our credit score is not the best at 675 they turned us down. Over 4 years ago we had a bankruptcy and during covid we had one late payment which was only 11 days late on a credit card and they said that's the reason they would not finance the difference. I thought credit Unions were supposed to be different and there to help their members not shoot them down every chance they get. We ended up going to Bank of America and were approved immediately. Really disappointed in PenFed.
08.2022maggie
My experience with PenFed has not been a very good one. We opened an account with them with over $20,000 between our checking and our savings account. We went to trade in a car that had 27,000 equity in it for a car that was $40,000 and we asked PenFed to finance the difference. Although our credit score is not the best at 675 they turned us down. Over 4 years ago we had a bankruptcy and during covid we had one late payment which was only 11 days late on a credit card and they said that's the reason they would not finance the difference. I thought credit Unions were supposed to be different and there to help their members not shoot them down every chance they get. We ended up going to Bank of America and were approved immediately. Really disappointed in PenFed.
08.2022maggie
My experience with PenFed has not been a very good one. We opened an account with them with over $20,000 between our checking and our savings account. We went to trade in a car that had 27,000 equity in it for a car that was $40,000 and we asked PenFed to finance the difference. Although our credit score is not the best at 675 they turned us down. Over 4 years ago we had a bankruptcy and during covid we had one late payment which was only 11 days late on a credit card and they said that's the reason they would not finance the difference. I thought credit Unions were supposed to be different and there to help their members not shoot them down every chance they get. We ended up going to Bank of America and were approved immediately. Really disappointed in PenFed.
08.2022James
Bought 3 pick trucks through PenFed , no problem ! They were 1% cheaper than Navy Credit Union !
06.2022James
Bought 3 pick trucks through PenFed , no problem ! They were 1% cheaper than Navy Credit Union !
06.2022James
Bought 3 pick trucks through PenFed , no problem ! They were 1% cheaper than Navy Credit Union !
06.2022AL
Hey I needed some help on purchasing a vehicle and to see if I could jump into a lower interest rate and I am telling you the PenFed gave me the help I needed and they followed up with and was ready to speak for when it came down to do the deal. The team PenFed is a team so many should be apart of. Thanks again.
10.2021Elaine
Shalimar PenFed C.U. has the best staff of any banking facility I've used in the area. They truly care about their customers. I'm so grateful to belong to such a caring group.
10.2021AL
Hey I needed some help on purchasing a vehicle and to see if I could jump into a lower interest rate and I am telling you the PenFed gave me the help I needed and they followed up with and was ready to speak for when it came down to do the deal. The team PenFed is a team so many should be apart of. Thanks again.
10.2021Elaine
Shalimar PenFed C.U. has the best staff of any banking facility I've used in the area. They truly care about their customers. I'm so grateful to belong to such a caring group.
10.2021AL
Hey I needed some help on purchasing a vehicle and to see if I could jump into a lower interest rate and I am telling you the PenFed gave me the help I needed and they followed up with and was ready to speak for when it came down to do the deal. The team PenFed is a team so many should be apart of. Thanks again.
10.2021Elaine
Shalimar PenFed C.U. has the best staff of any banking facility I've used in the area. They truly care about their customers. I'm so grateful to belong to such a caring group.
10.2021Shane
PenFed has made the simplest of tasks, issuing a used car loan, the worst financial experience I have ever had with a bank. Initially the approval process was fairly simple, but once it became important to get the details correct with issuing the check, the incompetence became obvious. First the check was made out to the wrong parties, then cancelling that check and reissuing, in a single party name required approval. Thanks to those delays, asking for it to be overnighted directly to the current lien holder required approval. Got that too. Then an hour later after providing them the address, it suddenly wasn’t approved (just to be mailed directly to the lender), until all of a sudden, after another hour on hold, it was……again. Then, after signing and uploading the additional required documents since it was being mailed directly to the lender (wasn’t required when they mailed it to me, incorrectly the 1st time). 7 days later, checking with the original lender to verify receipt of the proceeds, I had to call PenFed again (I think my 10th call, and hours 5, maybe 6 on the phone with them) because they weren’t received, come to find out they overnighted the check to ME again. After multiple additional calls straightening out the address AGAIN, they won’t overnight to a P O BOX, which is fine, I had the physical address, but they won’t send it there either because part of the address says lockbox, EVEN THOUGH ACURA’S SITE STATES THAT PHYSICAL ADDRESS AS THERE OVERNIGHT ADDRESS! The level of incompetence is unmatched, and had I not already funded a portion of the loan myself, I would not keep this loan here. Save yourself the headache, get your loan elsewhere, but in the spirit of todays climate, all but one of the rep’s were suuuuuuper nice, while they wasted hours upon hours of my time. And they still charged all the overnight fees, ridiculous
08.2021Shane
PenFed has made the simplest of tasks, issuing a used car loan, the worst financial experience I have ever had with a bank. Initially the approval process was fairly simple, but once it became important to get the details correct with issuing the check, the incompetence became obvious. First the check was made out to the wrong parties, then cancelling that check and reissuing, in a single party name required approval. Thanks to those delays, asking for it to be overnighted directly to the current lien holder required approval. Got that too. Then an hour later after providing them the address, it suddenly wasn’t approved (just to be mailed directly to the lender), until all of a sudden, after another hour on hold, it was……again. Then, after signing and uploading the additional required documents since it was being mailed directly to the lender (wasn’t required when they mailed it to me, incorrectly the 1st time). 7 days later, checking with the original lender to verify receipt of the proceeds, I had to call PenFed again (I think my 10th call, and hours 5, maybe 6 on the phone with them) because they weren’t received, come to find out they overnighted the check to ME again. After multiple additional calls straightening out the address AGAIN, they won’t overnight to a P O BOX, which is fine, I had the physical address, but they won’t send it there either because part of the address says lockbox, EVEN THOUGH ACURA’S SITE STATES THAT PHYSICAL ADDRESS AS THERE OVERNIGHT ADDRESS! The level of incompetence is unmatched, and had I not already funded a portion of the loan myself, I would not keep this loan here. Save yourself the headache, get your loan elsewhere, but in the spirit of todays climate, all but one of the rep’s were suuuuuuper nice, while they wasted hours upon hours of my time. And they still charged all the overnight fees, ridiculous
08.2021Shane
PenFed has made the simplest of tasks, issuing a used car loan, the worst financial experience I have ever had with a bank. Initially the approval process was fairly simple, but once it became important to get the details correct with issuing the check, the incompetence became obvious. First the check was made out to the wrong parties, then cancelling that check and reissuing, in a single party name required approval. Thanks to those delays, asking for it to be overnighted directly to the current lien holder required approval. Got that too. Then an hour later after providing them the address, it suddenly wasn’t approved (just to be mailed directly to the lender), until all of a sudden, after another hour on hold, it was……again. Then, after signing and uploading the additional required documents since it was being mailed directly to the lender (wasn’t required when they mailed it to me, incorrectly the 1st time). 7 days later, checking with the original lender to verify receipt of the proceeds, I had to call PenFed again (I think my 10th call, and hours 5, maybe 6 on the phone with them) because they weren’t received, come to find out they overnighted the check to ME again. After multiple additional calls straightening out the address AGAIN, they won’t overnight to a P O BOX, which is fine, I had the physical address, but they won’t send it there either because part of the address says lockbox, EVEN THOUGH ACURA’S SITE STATES THAT PHYSICAL ADDRESS AS THERE OVERNIGHT ADDRESS! The level of incompetence is unmatched, and had I not already funded a portion of the loan myself, I would not keep this loan here. Save yourself the headache, get your loan elsewhere, but in the spirit of todays climate, all but one of the rep’s were suuuuuuper nice, while they wasted hours upon hours of my time. And they still charged all the overnight fees, ridiculous
08.2021Eric
The entire staff at this branch is amazing, such a pleasure to deal with. I specifically worked with Melissa a few times and she was always professional, courteous, and just provides overall exceptional care and service! Now I just hope PenFed will continue to open more branches for us here in Florida...
08.2020Bill
I have been a member of PenFed since 1972, have used their car loan service many times, and have ALWAYS been very pleased with their service and low rates on loans. The folks at the Shalimar branch are first-rate, and always work to satisfy any concerns I might have. My highest recommendation for this excellent Credit Union.
08.2020illuminated
This credit union can not be trusted. They lie. My experience with Pen Fed was a nightmare. Zero customer service. Zero respect for their customers. Response time is days or weeks. I cannot speak of the experience in the branch as I've never been in a branch.
08.2020Eric
The entire staff at this branch is amazing, such a pleasure to deal with. I specifically worked with Melissa a few times and she was always professional, courteous, and just provides overall exceptional care and service! Now I just hope PenFed will continue to open more branches for us here in Florida...
08.2020Bill
I have been a member of PenFed since 1972, have used their car loan service many times, and have ALWAYS been very pleased with their service and low rates on loans. The folks at the Shalimar branch are first-rate, and always work to satisfy any concerns I might have. My highest recommendation for this excellent Credit Union.
08.2020illuminated
This credit union can not be trusted. They lie. My experience with Pen Fed was a nightmare. Zero customer service. Zero respect for their customers. Response time is days or weeks. I cannot speak of the experience in the branch as I've never been in a branch.
08.2020Eric
The entire staff at this branch is amazing, such a pleasure to deal with. I specifically worked with Melissa a few times and she was always professional, courteous, and just provides overall exceptional care and service! Now I just hope PenFed will continue to open more branches for us here in Florida...
08.2020Bill
I have been a member of PenFed since 1972, have used their car loan service many times, and have ALWAYS been very pleased with their service and low rates on loans. The folks at the Shalimar branch are first-rate, and always work to satisfy any concerns I might have. My highest recommendation for this excellent Credit Union.
08.2020illuminated
This credit union can not be trusted. They lie. My experience with Pen Fed was a nightmare. Zero customer service. Zero respect for their customers. Response time is days or weeks. I cannot speak of the experience in the branch as I've never been in a branch.
08.2020Sheila
I absolutely love PenFed!!! They have been so amazing to work with and they seem to really care about the Memebers and going above and Beyond to help us.. Gelin and Coralee are such great people!! Always greeting me and coming to talk with me every time my husband or myself come in.. I'm SO glad that I finally switched banks!!!! What a Relief!!
08.2019Sheila
I absolutely love PenFed!!! They have been so amazing to work with and they seem to really care about the Memebers and going above and Beyond to help us.. Gelin and Coralee are such great people!! Always greeting me and coming to talk with me every time my husband or myself come in.. I'm SO glad that I finally switched banks!!!! What a Relief!!
08.2019Sheila
I absolutely love PenFed!!! They have been so amazing to work with and they seem to really care about the Memebers and going above and Beyond to help us.. Gelin and Coralee are such great people!! Always greeting me and coming to talk with me every time my husband or myself come in.. I'm SO glad that I finally switched banks!!!! What a Relief!!
08.2019