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Eglin Federal Credit Union in Fort Walton Beach (838 Eglin Pkwy NE, FL 32547)
About:
Eglin Federal Credit Union is a member-owned financial institution serving Okaloosa, Santa Rosa and Walton counties since 1954. EFCU has nine branches and more than 40 local ATMs. Two on-base branches serve Eglin AFB, Hurlburt Field, Duke Field and 7th Special Forces Group. Seven community branches assist members in Crestview, Destin, Fort Walton Beach, Mary Esther, Navarre, Niceville-Bluewater Bay and the surrounding areas. Membership is open to active duty and retired service members and their families; employees of more than 700 local businesses and organizations; and anyone who lives, works or worships in north Okaloosa county.
Eglin Federal Credit Union is located in Fort Walton Beach (Florida state) on the street of 838 Eglin Pkwy NE. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18508620111. You can get more information from their website: https://www.eglinfcu.org/?utm_source=extnet&utm_medium=Yext. The coordinates that you can use in navigation applications to get to find Eglin Federal Credit Union quickly are 30.441802, -86.593567. Scroll down to find out opening hours, reviews and other important information about Eglin Federal Credit Union.
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Available amenities
Offerings
- amenities.offerings.has_cash_advance
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
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TC
So my wife and I went in the credit union on Friday at 230pm to get a few things done to my wife’s account. I was fully expecting to be told and come back Monday - however the first of two issues was taken care of in minutes by a young lady. She was very professional and helpful. She then got us in to see someone about a loan. At this point we saw Mellisa about a loan. Mellisa was one of the most helpful people I have encountered since moving back to this area. She was amazing in fact, helping us fill our loan application out and getting an answer on Friday about 4pm. I walked into the credit union feeling like I was going to see the dentist about a root canal - I walked out smiling thinking those were two of the most helpful people I have encountered in quite some time. My apologies Mellisa if I misspelled your name and my apologies to the first young lady that helped us for not remembering her name. I was a little shocked at what I read on here. My experience was 100% opposite and completely positive. My reviews are usually all bad but I was actually very taken back by encountering such helpful professional people. Post-Covid customer service has been bad almost everywhere, except my experience here at EFCU was amazing.
07.2022Grant
Have had an account account for years stop In at this location about 3 times a month have always had great service a little busy right when they open usually a line but fantastic bank. Beats boa by a long shot.
07.2022Mark
Sadly, the level of competency continues to decline. That’s not to say there are good people there, but they need training and coaching. Their knowledge of finance and risk is unique.
07.2022Neoashau
Started account before my child was born to give to her at age 18. Every year 1-3x, I have , mysterious charges appear $100-338 at a time. I do not use her account to shop online. I mainly use it to pay daycare. The paperwork and time it takes to get your money back when IT shouldn’t have happened to begin with is frustrating. For a bank, they have some sorry security measures and I will be banking elsewhere. With a bank that actually cares about its customers and has protective measures.
06.2022Chris
Predatory business practices. Tremendously unethical institution. Calls their NSF fees "convenience fees". Reprehensible stuff, to say the least. They profit off the poor. Time for these dinosaurs to go extinct.
05.2022Amea
Truly the worst bank I’ve ever had to deal with. I’m closing my account that I’ve had since I was a teenager due to the lack of care for their account members. Worst customer service I’ve ever had and called them for an issue and they said and I quote “is this truly Amea that I’m speaking too” and had me on a wild goose chase looking for stuff to verify that it was me. Fix y’all’s attitudes before y’all don’t have a bank anymore. I’ve had nothing but trouble with them and all of the other reviews are true. All of the old ladies that work there are seriously Karen’s and give me bad looks when I walk in there for NO REASON!!! USAA is the way to go!
04.2022Kyle
This bank is horrible. There customer service is non existent. We called for a fraud claim and they blamed us. The merchant was a scam. Admitted it was a scam. We proved to the bank proof. And they have done nothing. 240.00 stolen out of the account. Darnell was rude and unpleasant. The first two representatives would not even tell me there names. When talk to a Darnell he said I can not talk to the branch manager. This bank is horrible. I would put my money under a bridge with a homes bum before letting them hold another penny.
04.2022Brandon
Thank you to Riley B. for making my experience smooth and easy with opening an account and getting an auto loan. 30 minutes and I was out the door with a rate significantly lower than I could find anywhere else.
04.2022Ella
I’ve been banking here for at least 10 years. I called to discuss two strange (hidden) fees and was bounced from one agitated representative to another. The first consistently interrupted me before pushing my call to someone else. The second let the line go dead several times by simply not responding to my questions, to the point I would say ‘hello?’ then hear ‘yeah I’m still here’. Because they were unable to explain an inconsistency, I was asked to spout off elements of my banking history (from over 3 years ago) to verify my credibility. It was disappointing to be treated like someone with malicious intent after being a loyal, stable member for a decade. I had been thinking of moving banks due to outdated services/technology, and I think this affirms that choice.
02.2022Claire
First rate service even from afar. I have been a member for about 10 years now and have used them for over 10 car loans, savings accounts, etc. I live out of state but have stayed an active member because the service is amazing, personal, really great people. It has also given me financial freedom and available credit that I would not have had as easy access to. Why would even deal with a bank when they can be apart of such a great organization that truly puts its members first. I do look forward to them expanding the online platform options, but I can always get them on the phone when I need to.
12.2021