cell phone store
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T-Mobile in Urbana (110 E University Ave F, IL 61801)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Urbana (Illinois state) on the street of 110 E University Ave F. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12176075968. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-urbana-il-61801-381d?utm_source=google&utm_medium=lastmile&utm_campaign=381D. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 40.117677, -88.207034. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Dean
Ben is incredible and will answer all your questions. Ask for him.
07.2022Lexi
Terrible customer service. The lady with a nose ring was very rude and gave my family and I false information. Do not recommend coming to this T-mobile store.
06.2022Carlos
Went in looking for an Apple Watch for my mom. Lisbeth was very helpful and explained the promotions available. I ended up buying the Apple Watch SE!
06.2022Steve
I spent 4 hours with sprint/Tmobile online support as well as over the phone trying to activate a phone I had purchased on their own website. Of all of the numerous people I talked to online and over the phone, none of them ever resolved the issue. I walked in to this store and even though he wasn't sure how to resolve my problem, Benjamin at this store went to work trying to figure it out. Even though I walked in with a complicated issue that online support had TOTALLY complicated further, Benjamin got everything figured out within 20 minutes and I was on my way. Even though I walked in close to closing time and my issue caused him to stay past closing time, Benjamin NEVER mentioned that fact or had any sort of attitude about it. The attitude he presented was nothing but professional and to make sure I left there with a working device. This seems rare in the customer service field anymore and I hope Benjamins boss realizes the stellar employee he has. If not, I hope Benjamin and I cross paths the next time I'm hiring.
09.2021Lynn
I have received the most amazing customer service from Tadeo Rojas when I was in the Urbana, Illinois store. On two occasions he has helped me navigate through a very poor online customer service situation. Tad is an outstanding employee. If it wasn’t for him I would have canceled my T-mobile account. You are lucky to have him as an employee.
09.2019Amelia
The transaction was very smooth! I was able to get my IPhone quick and easy by the nice staff. I am so happy with my new phone, thank you T-Mobile!
09.2019Lauren
I traded in my phone as part of a promotional deal back in May 2019. My phone was in perfect condition, and both the sign and the salesman said I would receive the $400 maximum as advertised. I did not receive any rebate details until late June, and at this time, I learned that $95 went toward the new phone I purchased, and that the max rebate was only $300. The remaining $205 would be credited to me via a virtual VISA card. Overall, it's $100 less than what I was told I would be receiving, and the details of the promotion were not explained very well to me at the time of purchase. I think the salesmen and women at this location need more education and should be more well-versed in the promotions they are offering to save customers confusion and frustration in the future. Thank you.
09.2019Nick
The two gentlemen in the store were extremely friendly, helpful, and knowledgeable. They were quickly able to provide me with all their latest service promotions and phone deals running. I was switching from Sprint to T-Mobile. They tested my phone to make sure it would work on their network first. Then they helped me call Sprint and ask the questions needed to make the transfer so I could keep my phone number. TL;DR Great service, friendly, and helpful. 10/10 would recommend!
09.2018Shawn
I had an outstandingly smooth and easy experience working with one of the T-Mobile representatives, named Ted. I was having issues with my phone, and Ted enthusiastically went above and beyond to fix it. I even received a free portable charger as courtesy for the issue after it was quickly fixed. Overall - great, effective, smooth, and comfortable experience. Thanks Ted!
09.2018Liam
Recently was at T-Mobile for a phone upgrade. Ted was very helpful in completing the transaction as well as helping me find a case and screen protector for my new phone. The whole exchange was quick and easy. Would highly recommend coming here with any phone issues.
09.2018