United States Postal Service in Elizabethtown (2934 Dolphin Dr, KY 42701)
About:
Visit your local Post Office™ at 2934 Dolphin Dr! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only.
United States Postal Service is located in Elizabethtown (Kentucky state) on the street of 2934 Dolphin Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1800-275-8777. You can get more information from their website: https://tools.usps.com/find-location.htm?location=1362287&utm_source=google-my-business-url&utm_medium=search&utm_campaign=yext&y_source=1_MzM5NjIwNi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D. The coordinates that you can use in navigation applications to get to find United States Postal Service quickly are 37.713331, -85.836482. Scroll down to find out opening hours, reviews and other important information about United States Postal Service.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Service options
- Delivery
Paige
Millie was incredibly helpful, quick, and efficient during our passport appointment! Thank you!!
07.2022micah
Received a delivery from USPS on my front door during a thunderstorm. I am understanding that the envelope was too large to fit in the mailbox. The envelope contained writing stating “official sensitive document, do not bend”. Common sense would indicate that if it is raining, the document should not have been delivered at the time it was, possibly delivered the following day. Come on USPS, is it possible to implement some common sense, or do you typically hire delivery personnel that are moronic in the decisions they make??
06.2022Jeremy
Absolutely ridiculous! This is how you know USPS hires the most lazy, dishonest people and employees thieves. Clearly opened trying to feel up for a gift card to steal. They were disappointed when it wasn't and proceeded to deliver as is. Amazing the contents inside made it in. Sad part is that they couldn't care less!! This is happening way too often anymore and a flat out lie to call it some damage. Didn't bother to put it in a body bag. Uncalled for! EDIT 1 week later, 2nd photo. USPS at it again. UPDATE - 4/16/22 2 opened envelopes, 1 with the contents stolen, the other left in them when the employee deemed it wasn't worth stealing.
05.2022Josh
I sell a lot of merchandise from my residence and quite frequently have to have my mail orders picked up from my location. I have never had an issue with this service until 2022. I am only assuming, but believe the carrier has changed from the previous years. I had a pickup scheduled for Thursday, I sat the order out on the front porch for the carrier to pick up. This order sat on my porch all day into the evening, I'm lucky it wasn't stole. When I check my email for an update on the pickup request nothing was update in their system. I shrugged this off, thinking it could have been a mistake on my part. I scheduled another pickup for Friday and placed the packages on the porch once again. The packages once again sat on my porch all day into the evening. I once again checked my email for an update which stated the packages were picked up by the carrier. This obviously was not the case, so I rescheduled the pickup for that Saturday. I was at home this particular Saturday, so I watched for the carrier. They arrived while I was in the restroom, delivered my mail and started to drive away, they stopped for a brief second at my driveway, then continued down the road. I received an update on my email stating the packages were once again picked up. This wouldn't be a huge issue if I didn't rely so heavily on the service for my sales. If I had time to take them to the post office on a daily or bidaily basis I would, but I am a very busy person which relies on an honest and reliable carrier, I currently do not have that. Also, tried multiple times to reach out to the post office via the number on their website, I have yet to get an answer. If I had another option I would certainly use it, but nothing else is viable for the shipping cost.
02.2022J
Every time I take something here to ship it, the staff go above and beyond to be helpful. They help me find the most cost-effective way to ship my packages and are always very friendly. My packages always arrive when they say they will too (not that they personally have any control over what happens after my package leaves their office).
01.2022Tj
My wife went to this facility today to acquire a passport for my daughter. It makes her third appointment to do so. Every other time it’s been rescheduled due to an administrative error made by USPS employees. She scheduled her appointment online for 10:30 and arrives 15 minutes prior to the appointment as the website ask. Terrance Withers then sent her away stating “we don’t do this until 11am” she explained she scheduled appointment online through his organization where she was cut off and told “11am” no apology or explanation. She loaded my 7 month old back up and rode around to kill time. She returned at 11am to a rude Terrance Withers. Who explained her paperwork was once again incorrect. Paperwork given to her for the THIRD time by a USPS employee. I called to talk to Terrance Withers. He was extremely rude. First I explained that she scheduled appointment online through his organization. He said “we do them at 11am” I said “you need to have the site fixed then. Because YOUR organizations site let her schedule for 10:30.” His reply “I don’t need to fix that.” No apology, and no concern about fixing administrative errors for his organization. He then told me yelling at this point that “she had the wrong paperwork anyway.” I tried to explain through his yelling that said paperwork was given to her by a fellow USPS worker. He then yelled “I’ve been doing this for 10 years. I’m a veteran. Call Mitch McConnell!” Then hung up. Which I have. Along with the USPS postmaster, the Ky State Governors office, and several other government organizations. As someone that works in customer service I must say that I would NEVER treat a paying customer, or taxpayer this way. Especially when literally EVERY ASPECT OF ERROR WAS COMMITTED BY THE ORGANIZATION ITSELF. If this had been due to my wife’s negligence. I wouldn’t be writing this review. But as stated in the beginning this is the THIRD time she has done this. And the THIRD time. Someone with USPS services dropped the ball. It will however be the last time I use the services at this office. And hopefully this review helps make it the last time that Terrance Withers handles anything or anyone in a customer service aspect of USPS operations. He’s simply not qualified to deal with humans. His immaturity, and lack of professionalism has truly tarnished the reputation of his organization at least in my eyes. I will continue to file complaints with local, state, and federal government officials daily until I’m convinced that no customer is ever treated this way by Terrance Withers again.
11.2021Ferrell
The people at the local E'town office are very nice and professional. However, whoever "delivered" my package today, Sunday December 22nd, did a very poor job. I was at my office with the door open and the lights on and instead of coming in and handing me the package they took it to the back door and apparently placed it in a rental payment drop box which I do not own and have no access to. Now I have to wait until Monday to get what I needed today because of someone not paying attention. My car was in the parking lot clearly visible. That sucks.
10.2020Tonya
Edit: Called the main 1-800 number listed here, got a call back, the operator (Linda) was very helpful and apologetic! She has filed a claim with the local office and I wait for a response from them. Even if it doesn't help right away, I will continue to report my issues and YOU ALL SHOULD TOO! Constantly having issues with mail and package delivery. Just this year I have had a package lost and then returned to the place I ordered it from, mail is constantly getting returned to senders and I get phone calls about an address change (which I have notified them of in February and they always say, "oh, that is the address we have on file"...ya think??), mail is absolutely trashed every time I take it out of the box because the delivery guy literally fills my mailbox with sales papers every chance he gets, and then this morning I get the mail out of the box from yesterday and there is a handwritten message on one of my envelopes that my mailbox has been "frozen" (what?). I am currently awaiting a return call from the complaint department of the USPS, hoping to get this mess cleared up! I am beyond frustrated with this mail carrier. I have always had great service at the office, other than the little mousey manager that lied about looking for my package earlier this year. Never followed up like he said he would, I had to make another trip into the office to follow up myself for the location of my package, he AGAIN tried to get my number and said he would follow up. I told him he already had my number and I he was lying, but to tell his driver to leave my package on my front porch and if it wasn't there by the time I woke up (I work night shift), I would be back in there with my attorney. The package was on my porch when I woke up. (The package is the one that was shipped out AGAIN after they returned it to the sender...a whole month of an ordeal). Wish there was an alternative mail service for the things that can't be online. Any suggestions?
10.2020William
I'm constantly getting notices that I need to go to the Post Office to pick up a package. When I arrive to get the package there's not any reason for the Post Office to handle these packages in this manner. No signature was necessary for any of the packages that I had to travel 12 miles one way to pick up. I was told the driveway was located in a dangerous place for the carrier to back out of it. I have UPS & FedEx deliveries that don't have a problem with turning around in my driveway but, always the USPS can't. It's either a lazy problem or a driver's ability problem rather then a dangerous one. I have a 32 foot gooseneck trailer that I can turn around in my driveway so I can pull out rather then back out of it. I've complained several times with no change in the manner. The carrier still fails to deliver packages (too large for the mailbox) to the porch. After reading the other comments on here, it seems that complaining to the Post Master wouldn't solve the problem. Shameful!
10.2019Laurie
Carriers decide if they want to deliver packages or mail on their whim, regardless of whether or not you paid for next day delivery or not. Carriers also leave sensitive mail on the doorstep if they are delivering a package. Evidently they find the task of putting mail in the box and putting packages on the doorstep on the same day to be too much effort. Sometimes if there is a package they need to deliver but don’t want to bother getting out of their vehicle for, they sometimes just leave the pink note in your box (yes I was at home and watched the mail carrier do this) even if it medication from the Veteran’s Affairs hospital. Maybe the carrier wanted it for himself. Eventually it got delivered.
10.2018