Willcutt Guitars Retail Shop in Lexington (406 Rosemont Garden, KY 40503)
About:
For over 50 years, Willcutt Guitars has been serving the Lexington Kentucky area with the finest selection of guitars, basses, and related musical gear. Locally owned and operated.
Willcutt Guitars Retail Shop is located in Lexington (Kentucky state) on the street of 406 Rosemont Garden. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18592760675. You can get more information from their website: http://willcuttguitars.com/. The coordinates that you can use in navigation applications to get to find Willcutt Guitars Retail Shop quickly are 38.022249, -84.528200. Scroll down to find out opening hours, reviews and other important information about Willcutt Guitars Retail Shop.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Offerings
- Assembly service
- Repair services
- amenities.offerings.has_service_guarantee
Accessibility
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- In-store shopping
Pat
I purchased a Gibson guitar from Willcutt Guitars in October 2021. When the guitar arrived, I noticed one of the knows was broken. I immediately reached out to get a resolution. The representative that I spoke with offered to send me a new set of knobs to resolve the issue. He advised me that they needed to order them from Gibson but will have them to me shortly. 2 weeks later, I received a used knob in the mail. It was not matching and the lettering was faded. I immediately reached out and was told that this was only to hold me over until the new ones come in. 4 months later and I have heard nothing back from them. I have reached out multiple times since then then via Facebook messenger service (where they originally communicated with me). The messages have been viewed by the shop, but never responded to. At this point, receiving the knobs are based more on principle than actual need. Gibson knobs are available online and easily accessible for around $40. The guitar I purchased was $2499. I, along with other guitar enthusiast would/ should expect to have good service when spending that much on a guitar. Unfortunately, that was not the case with Willcutt. I hope to receive an update soon and will adjust this review accordingly if/when I hear from them. *Update* - When I reached out to the shop following their response, they refused to help. I made 4 additional attempts to get this problem resolved with no success. 5 months later, I gave up. The shop may have a great selection, but buyers beware. If the item arrives damaged, you may be stuck.
08.2022T
I just inquired via email about a specific instrument valued at $2000. I was hesitant to even reach out since the bad reviews are surpassing the good ones...Well guess what, the bad reviews on here are true and correct. Within 10 minutes I received a cold, rude, inconsiderate email reply without the responder even identifying who they were. This is it: "Tom, it's nw in the box.We have some interest free financing, but no layaway." The person replying to me could not even take a minute to fully spell a word, yet alone, complete a sentence! I am taking my business to another source...I would never ever do business nor recommend Willcutt Guitar's to anyone. They provide Wal Mart service for overpriced gear you can acquire elsewhere for at least $400 less than their asking prices. Shop around. Avoid them at all cost. I see the rude and classless owner replied. Notice how he wants to provide an explanation never acknowledging the real issue here. Avoid Willcutt Guitars people!
08.2022Chris
Just wanted to share my positive experience with Wilcutt, and Eric specifically for his help, and putting my mind at ease over ordering online (first time I haven’t bought a guitar in person). My new LP came perfect, and plays and sounds great. Thanks again, and hope to do business again in the future.
07.2022Mark
Fantastic repair shop. Ben worked magic on an Epihone SG I brought in Saturday. I drove 2 hrs to their shop and they had it completed—EXPERTLY—quick fashion. His diagnosis was accurate the first time and the repairs beautifully done at a great price. He ALSO set up a new Stratocaster brought in. I have been a Willcutt's customer for 20 years+ and will continue to do so. Thanks Ben and all at Willcutt Guitars.
06.2022Greg
Excellent customer service.i bought my new 1937 authentic expert from them excellent guitar and the setup they did on it was perfect. They gave me the best price around.
06.2022none
So I bought a brand new PRS Wood Library from this store. I'm not a guy who is very hard to please but when I'm spending that much on a guitar I would kinda think I would pay for the experience too. I could never get my guy on the phone and I wanted him to get the sale. There were things promised that didn't happen. Also with PRS its a complimentary thing to get your guitar already tuned. PRS is known for that. Was not tuned. I called three different times to make my purchase and I was finally able to get him 3 days later. I was told I was getting a brand new wood library but he failed to mention to me it was a 3 year old guitar. I was just very disappointed with the transaction and experience. I think I'll spend my money somewhere else next time because another dealer called to check on me every other day to see where I was at in my process. I'll buy from that guy next time. Edit: Nice feedback. I know what tuning keys are for. Part of the experience with Prs is for it to be in tune when you get the guitar....... As far as the headstock I didn't see that I bought it online. For you to have a comment like that tells me everything I need to know. I work in sales and I sell things way more expensive than $6000 and I check in with my leads daily just as the other music shop guy did....... do your job better.
06.2022Virginia
Eric was the best. He should get a ten. Was a very positive experience for a hard chose for me. Friendly. Helpful and will be back in future for further purchases. My son was so happy with his new guitar. Was shipped fast and packed really well. Thanks Now have dealt with James. These guy are the best and go out of there way for you. We came back again and same results. Thanks again James.😃
03.2022Rick
Purchased a Martin HD12 28 from Willcutt a few weeks ago and am very impressed. Thanks Eric for the great deal and getting it shipped out to me quickly. The guitar was received in 2 days and is absolutely beautiful. Eric was easy to work with and made this a very pleasant experience!
02.2022Dennis
I can safely say this is the best online guitar store in the nation. The service is simply second to none. The inventory is a man’s eternal wish list and the products and support makes you come back again and again. Too happy with my Rick Turner Model1, my Rickenbacker 660 Mapleglo, My Am Prof II Fender Dark Night Tele and my latest Fender Limited Ed Cabronita. Zach Lafferty is the best! Hope to meet Bob in person one day!
08.2021Marcus
Just brought this home from a special order. PRS has some great guitars and I was pleasantly surprised to find that Willcutt was just an hour away and was able to secure one of the 500 Nebula guitars for me. A quick setup and I was on my way. Perfect experience and appreciate Eric helping me get one of these specials!
08.2020