I'm only posting this because there was no email that was sent out stating that the policy was changing. I've been doing a WERQ class with my friend here who is a member, paying $10 a class. I usually only go twice a month because I live about 25 minutes away and not worth paying the monthly membership fee when I can't go everyday. We show up for the class (of course we carpooled) and as I was getting ready to pay, I was told the policy had changed that exact day. Then she asked for my name, looked at the computer (probably noting how many times I had paid for classses) and told me that I was not able to attend the class, due to the fact that people were just paying for the classes and not joining. I was also told that the reason for this policy was to control the volume of people coming in during the Summer however, it was not summertime yet. Being military, they do give a military discount, which is very generous and greatly appreciated. I believe it's $55/month. So even if I came 4 times a month, they would only lose $5. So, why not just raise the prices to attend the class as a non-member?
I don't care if you change your policy, as a company owner I understand you need to adjust your policies in order to profit. In my opinion, a statement sent out to the members and non-members stating that the policy is changing would have been the more professional route to go.
So, since I had an hour to spare waiting for my friend to get done with the class, I decided to write this review. If I wanted non-members to join, I sure wouldn't turn them away at the door if they wanted to attend a class. I would, at the very least, explain the situation and inform the person this would be the last time they would be able to attend the class as a non-member.
I hope you change the policies and procedures on how to address non-members. If I had one last warning I probably would have joined. Instead, I was told I had to pay $66 that day, or I couldn't attend the class. Oh, and she would waive the sign up fee! ~alysia
fitness center
non profit organization
wellness center
youth organization