My mom once told me, "It's not how you start, it's how you finish." It took awhile for me to completely understand what that meant, but as I grew up, became wiser, those words made me that man I am today.That being said, I wrote a review, addressing my first visit at the store called Tipton & Hurst - The Heights, located in Little Rock, AR. It wasn't pleasant, by all means. It was so bad that I wrote a very detailed review, explaining my visit at the store and how my girlfriend and I were profiled. It was so bad that I made a promised to never shop there again, nor would I tell anyone about the place. Well, that review was read by the President and Owner of Tipton & Hurst, Howard C Hurst. After thanking me for providing a well written review of my visit, Howard showed true empathy. Immediately, Howard wanted to call his direct line. Note, I didn't expect to have my message read by the owner of Tipton-Hurst. All I wanted was to share some light on poor training and accountability. After thinking about it, I called Howard. I explained to Howard that my girlfriend and I wanted to be treated like everyone else and Howard couldn't agree more. Howard told me feedbacks, no matter good or bad will provide data to the company to review and dissect and make the proper changes for future growth and most importantly, doing the right thing for the customers. During our time talking on the phone, I completely changed my view of the company in its entirely. Without saying it, Howard C Hurst is a remarkable man and leader. Howard didn't have to ask me to call me. Howard didn't have to provide me with his direct phone number, so he could apologize on the behalf of his employees. Howard didn't have to allow me to rant about my past and current concerns on shopping at stores that make me feel unwanted. But, Howard did. And he did because Howard cares. Howard cares about approving customer and associate service at all of his establishments. With over 15 years in the retail space, I have only met a few that is passion like Howard, and I don't know if I will meet another one like him. Also, thank you Howard C Hurst for the flowers. she loves them. :) ~Lamar
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