Best bank in Chino, California (CA) 2024

It's the end of the month at 2:45PM. There are 20 people waiting and 3 tellers. This bank is not prepared at all for a VERY common payday. They're not prioritizing clients they could get in and out quickly, communicating a resolution or showing any sense of urgency. A person, who appears to be a manager, ignored the entire line and took care of an elderly Caucasian lady right when she walked in while he was standing at the door with a tablet. She stated she did not have an appointment. Very bad optics. You can tell by the Google review replies from the bank they've known about this issue for a while and chose not to do anything about it. Stop apologizing, you've had years to fix it. People are tired of your excuses Wells Fargo. Go to a bank that will improve its branches, not one that'll just placate you and do nothing about it. Chase and Capital One bank are much efficient and better staffed. UPDATE Just got the canned email reply. You have the info, you have the review. How about you use the information you have and fix something first? Take responsibility already. ~D