Best sportswear store in La Mesa, California (CA) 2024

Customer Service - Was directed today by a helpful employee working upstairs to a rack with discounted board shorts for my son. The shorts were all priced $39.99. Another employee helped us at that the discount rack for sizing which we appreciated. We took the shorts up to the register and they rang up @ $55.00 which I realized after I paid for them. I realized this before leaving the store. So I asked the girl at the register to please honor the $39.99 price but she wouldn't. Her explanation was that some customer must have put those shorts in the discount area. I even asked another employee for help with the price and he gave the same programmed answer. My thoughts are, more than likely an employee forgot to mark the shorts down. We all make mistakes but she chose to place blame with the customer. I wouldn't be shocked if she didn't know that customers are why she has a paycheck. I have spent a ton of money in this store over the years for clothes for my son and myself. We have also purchased skateboards & other apparel such as hats. This isn't the 1st time I've had a bad experience with pricing. I gave them another chance today because they are mom and pop owned. However I really don't think we will be back again. The employees have a bad outlook concerning how they view customers. I have a feeling it is directly passed down from the ownership here. I am 46 years old, my son and air were followed around the store like we were about to steal something. Considering our experience today we will not be back. We know how the staff feel about customers so they'll likely not care anyway. By the way I own a local business too and like this business get paid by customers. We value ours however and I'll pass along my experience today. ~Joseph