Our experience with Pet Emergency & Specialty Center was nothing short of outstanding from beginning to end. In a very stressful situation, the staff were all incredibly kind and compassionate. From the beginning, I was given thorough explanations of the plan they had and why they wanted to do each diagnostic test. I was encouraged to visit and hug my cat goodnight. I received regular updates throughout his stay and was told I could call any time. Whenever I called I was immediately able to speak to his doctor. Every time I spoke with someone, it was clear the staff were treating him as they would their own pet. I truly felt the love they had for him. We were there the night before a holiday (Easter) and through the holiday weekend, but even on a holiday, staff seemed happy to be at work. We worked with many different employees and doctors throughout the stay, and each interaction was a positive one. The visit was expensive but this is what is to be expected from emergency care. They did what they needed to do to triage and find the problem. Other vets might try one thing at a time, but it's their job to throw 100 darts and hope one sticks. I expected it, and as a result, they did identify the problem, and we were able to take our Kenny home a few days later with a plan to correct it. I'm very grateful for their care, and wouldn't hesitate to drive the hour and a half from home (if able) to get any of my pets into their care in another emergency. ~Megan
veterinarian