Best telephone company in Oakland, California (CA) 2024

I came to the store urgently having to replace my old phone with a new one in an emergency. I had explained that I had been on the phone with a representative for two hours trying to pay for a new phone, but ran into issues with the two step verification since my old phone wasn't working. I was helped quickly, but ran into a couple situations. I had shown a receipt of everything I wanted (full upfront payment). When the store rep pulled up my total he had put me on 36 month payment plan without asking. I cleared the air and it was addressed quickly but took up more time than I needed. When he brought the new Pixel, he allowed me to open my new phone box saying the there's a lot of money spent on the unboxing experience. Then he took the phone afterwards and was trying to "help me" set up my new phone even though I mentioned I've had a Pixel for years. When we ran into issues with the two step verification during the set up, he said we had to wait for his manager to help. Without asking ANYTHHING he just started to put the screen protector on and my phone case. It was just the strangest thing. I felt he was enjoying setting up a new phone experience vs. allowing me to go through it with him. Then he told me to hook him up with the customer survey afterwards. Personally, I wouldn't say something like that to a customer unless I was 1000% sure that the customer was overly happy with the service and help they received... I wasn't, so it came off as unprofessional. I can't find the link to the survey, but I really do think he needs this feedback so future customers feel like they have a say in what's happening. ~Janice