Best furniture rental service in Pittsburg, California (CA) 2024

My mom’s been a loyal customer of Rent A Center and has paid off furniture sets over the last couple years. David, one of the employees called my mom after missing her payment by 2 days threatened to send someone out to pick up her furniture set if she didn’t make a payment. My mom asked if there was any way she could do a partial payment to buy her a few days for her check to clear to pay off the next three months of upcoming payment. He refused to budge or negotiate anything and still made threats to have someone pick up her furniture. I had to intervene and discuss paying a lump sum until the day her check would clear. I understand it is a business but he needs some lessons on CUSTOMER SERVICE. Lack of empathy also towards people who may have a language barrier like my mom. Had I not intervene her would have sent someone over. Horrible experience ~Hiva