So I had an inspection report when I bought my house. When I closed escrow, I called the company and said I wanted the listed repairs completed and re emailed them the report. They said no problem and we set a date. They called a few days before and said they could only do partial work because it had been raining. Ok, no problem. The date came and I went to the property and waited for the set time. I called 45 minutes before the end of the time frame to check in. They said I’d be getting a message any moment that he was on his way. Ok, it’s still the time frame. They called me 40 minutes later and said they were running 1.5 hours late. I explained that I hadn’t moved in yet, needed to get lunch since we have no idea how long the appointment will take and I need to check on my dogs. If they could come after another appointment, I could still do today but I needed some time to run those errands. He calls me back and says if I move the appointment to be the same day my cap, the tech said he’d throw in the chimney sweep for free - a $150 savings. Ok. Awesome. That makes up for it. Fast forward to today. Tech shows up, scrubs the bottom of the fireplace, goes on the roof and comes back down and explains that he had hoped the wrong sized cap could be rigged on but it can’t and the correct size is $200 so I’d need to go get one and put it on myself (you quoted me after seeing my chimney… what). Ok, so what exactly have you do so far then for payment since the chimney sweep is free? He said no, your rescheduling is what was discounted. Excuse me? I didn’t need to reschedule, you needed to reschedule. I said again, I’m positive he said specifically the chimney sweep. He said I didn’t even order one. I checked my email and it’s clearly there. He claimed to be the owner and said his guys go off script and would never promise that then said he’ll do the sweep and we can work out price after. I said no, we need to work out price before you do more work since I expected the printed quote that included chimney sweep, which you say I never ordered, plus discount so let’s see exactly what you’re supposed to be doing here and the coat. Then he stormed off saying I can find a new company. I replied to the email I sent before that included the quote and haven’t heard back. I’m going with A1 cleaning services and they’ll be here in 2 days compared to the 25 day waiting period from when I called this company to today. I have no idea what work was done today, if their estimate was even accurate or even what happened. The dude didn’t even look like he was on the up and up. Services: Rain cap installation, Chimney cleaning, Chimney repair & restoration ~Veronica
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