Best van rental agency in Rosemead, California (CA) 2024

Pretty surprised that an official Uhaul location cannot source another truck from another local Uhaul location 15 minutes away or redirect a customer. I needed to extend one day, but couldn't online. Called in and was told a family is using it the next day. I mentioned it was IMPOSSIBLE for us to return it the next day and to see if there was another option for this Uhaul location to source another truck for themselves for this other customer or redirect them. Why Uhaul cannot do this, I just don't know...either way the rep was helping me look for a truck to move our stuff into as opposed to just swapping locations, which didn't help us. So I asked the guy, what would happen if I don't return the truck on time? Do I get charged a day extra? The guy didn't know the answer but guilt tripped me by letting me know that a family won't be getting their truck tomorrow. So I asked what the standard operating procedure is for a late return? Not a direct answer either but something along the lines of being charged an extra day. So I tell the guy...look I can't return the truck...and you're getting the money for the rental regardless. Why don't you redirect this family to the location you were trying to tell me to go so they don't arrive to your location where theres no truck? Dude literally said, "that's not my job". You're right...It's not your job but you're guilt tripping me about this family needing a truck, and I'm telling you it's impossible and you have an opportunity to at least notify them to cancel and place an order elsewhere, but instead, you'd rather deal with the headache tomorrow, or worse, let your colleague deal with it. This is customer service.... ~Dan

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