Best corporate office in Sacramento, California (CA) 2024

I won an auction for a used paperback book listed by Goodwill Sacramento Valley & Northern Nevada on ShopGoodwill.com. The shipping for the item wound up being overpriced for the size and weight. So, I emailed them to see if they could recalculate the cost for me. They replied saying they only had one large box in stock to ship everything they listed, which made the UPS fee higher. So, I asked for a refund, since I could buy the book new on Amazon for less with free shipping. I was nice about it and mentioned they could easily re-list the book and sell it to someone else, since it had not even been processed yet. They replied that it's against policy to give refunds because items are sold "as-is." When I reminded them my request had nothing to do with the condition of the item, they still claimed there was absolutely no discrepancy on their part and would not refund me. Furthermore, they scolded me for not reading the three long paragraphs of tiny legal ease hidden way down at the bottom of their woefully outdated website. At this point, I may have inferred they seemed completely incapable of exemplifying the "Goodwill" embodied by their store name. Their responses showed they would rather lose a customer over one sale than do the right thing. Ultimately, their final response was to go ahead and refund me, but then they (tried) blocking me from ever bidding on their site again, claiming I was "Extremely Rude." Beware of this store! ~Forrest