Best van rental agency in San Diego, California (CA) 2024

Worst experience of my life. First of all when we rented the 15 passenger van it needed oil change and we told the manager from national city he said just go and change it and we will reimburse you, we paid for the oil change. Second on our way back home our tire popped in the middle of the desert coming from Utah going to Las Vegas, there were no spare tire and the jack was broken. we call Roadside assistance which they hanged up on us twice all they said it was the tow trucks will be on its way , and said call 911 so they can further assist you .after we talk to somebody else they said they were going to send two Uber‘s for my whole family and my luggage which Ubers never came mind you the weather was 116° we had no food no water no bathrooms with 4 children.we waiting for 3 hours and half , my sister in law had to come and pick up the kids. after almost 4 hours the tow truck showed up. When we went to the enterprise at McCarran airport Las Vegas the manager Joy Davis treated us like trash Her response to everything was I don’t know I don’t know I don’t know. Afterwords she said I can give you a seven passenger van I told her but we’re rented a 15 passenger van ( which cost us two grand ) we don’t fit in a seven passenger van she said not my problem don’t care after that I said What about my luggage you can get it until tomorrow but I told her that’s not fair we’re on our way home to San Diego she said not my problem don’t care. We’ve been customers for over 20 years this experience was the worst we will never rent from Enterprise again. ~Alan