Best van rental agency in Sherman Oaks, California (CA) 2024

Worked many times with this Enterprise and have never been treated this way. Talked to the employee “Cindy” on the phone about using my temporary Drivers License since I lost mine during my car accident. She puts me on hold to confirm with the manager. Then explains that the manager said it’s okay and to come down for the rental. Walked 5 miles to the location only to be told by the Maxime “no you’re wrong she didn’t say that” no accountability what so ever. I explained she shouldn’t telling customers the wrong information and he said “you’re a grown man you should have had your license replaced” I explained to Maxime my accident was a couple days ago and he shouldn’t be talking to customers that way. Maxime and I then get into a verbal altercation which led him to physically pushing me out of the door. I recorded the altercation to keep myself to have proof of his actions. I tell him to make it right and give me a ride back home or call an Uber which he refused until I started recording him. I called corporate and the regional manager to keep this on record. Also filled out a police report. I’m not sure if he had a bad day, but treating a customer with that much disrespect and not owning up to a mistake is very poor customer service. Telling your customers “grow up” and “too bad” is a great way to talk to customers. The only thing that made me chuckle was seeing him shaking and refusing to give me his name knowing he messed up. Corporate escalation department then made him Uber me back home. ~Mike