Best eye care center in Simi Valley, California (CA) 2024

I've been a patient with Dr. Foster since I was 8 years old. I am now 32, and I'm sad to say that I will be looking for a new optometrist. I just got off the phone with the new receptionist who couldn't help. Yesterday, I called the optical department about ordering a box of contacts. My insurance only allows me to have an eye exam once a year and and I needed one more pair to get me through the month until my next appointment. The lady in the optical department said she put the box on hold with my name on it so I could pick it up after work. Well when I got there, she said that she was calling all day to let me know that the inventory didn't reset so they didn't actually have a box for me. I need contacts because I can't always wear glasses. So she ordered a box of contacts for me, but they take 3 days to come in. I need contacts as soon as possible, so today I called the new optometrist (who took over for Dr. Foster) to see if they could help me with a sample pair to get me through until the box of contacts the optical department ordered came in. The new receptionist was incredibly rude, raised her voice and told me 'if I would have called a week ago, she could have given me a sample of contacts. But because I'm due for an eye exam she cannot give me a sample set.' I will NOT be going to this doctor. I am incredibly sad to hear that Dr. Foster is gone. Sad that they are losing a patient who has been going there for so many years. ~Lauren