I had THE WORST experience renting a car from this location thanks to manager and MEAN GIRL Brittany LaPoint.
7.21.2022
I had to visit Enterprise due to my car being totaled (which in and of itself is already an emotional experience). My Initial contact and experience with Joshua Brooks my CSR was AWESOME, he was pleasant, patient and when I drove off the lot with a vehicle that had damage in the interior that was not initially noted or noticed, he was informed immediately and took care of assuring me that I would not be charged for it. It was at my 2nd & final visit that I had the displeasure of encountering and dealing with Ms. Brittany LaPoint. I thought I was walking into Enterprise to update my card and to possibly get a smaller car to extend my rental (I had called the day before about trading my car in for a smaller car). But somehow I ended up in a scene from the movie Mean Girls / Bring it On. The moment I walk in, I am greeted by the most pleasant Enterprise rep, Jalen Parrish. Her disposition was sunny and kind, I immediately share with her that I wish to update my card and begin to express interest in a car that I liked in their fleet. Out of nowhere, Brittany (whom I was to later discover was actually the manager), and who is standing to my left (as I am talking to Jalen on my right), immediately and without so much as a greeting, begins to cut me off query by query….that I am making to Jalan, NOT HER. After my business is done at Enterprise, I go back into their service desk and express to manager Brittany that her treatment of me was not appreciated. She explained that she needed to “nip it in the bud” concerning my desire for that particular vehicle because it was not available. I AM NOT A PLANT, I AM A CUSTOMER! Do you think she offered to see if another store had a similar or another vehicle? No she never made an offer to go the extra mile. I also told her that her posture was combative, cold and not friendly, (like in a cheerleading completion where the team leader tries to one up in stance their competition), she offers what feels like an insincere apology but stated that was not the case (but clearly it was). I depart sharing with the two awesome Enterprise team members that I directly dealt with (Jalen and Joshua) that my experience with her was THE WorST and thanked THEM for their time. FAST forward to today, I get a text from Brittany asking me to call in. Now I updated my card and I know and confirmed that it was good, so when I called her back she is pressing me up (like I’m trying to keep their card) It was clear by my account that my most recent card was legit. I expressed my frustration AGAIN to Brittany, and given our last interaction, questioned why she was even calling me. To which she replies that expressing my frustration with her was not necessary. Needless-to-say, the vehicle I was considering keeping was returned IMMEDIATELY! I plan on reaching out to their store manager Edwin Higgins as well. People may not remember the things that you do, but they will ALWAYS remember how you made them feel. And I feel like taking my business elsewhere next time. It is my hopes to see promotions given to Ms. Jalen and Mr. Joshua for their 5 star service. BUT the award for THIS REVIEW goes to Manager Brittney LaPoint for the horrible experience that unfortunately eclipsed the good. ~Roe
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