Best car rental agency in Aurora, Colorado (CO) 2024

Started out as a negative experience and has just gotten worse. When I picked up my rental, a manager who supposedly is a store manager or higher was rude. The car I was provided has been giving a low tire pressure warning since the third day I have had it. I have been just dealing with it by getting the air filled. I may have to go on a long distance trip soon. When I called to extend the rental today, I asked about getting that tire swapped out if I came in. I was advised since I didn't purchase their insurance that I am responsible for getting this fixed. A reputable rental company would just swap out the tire instead of saying it's your problem. I guess there's a reason it's called Hertz. It "Hertz" the customer instead if helping them, like they could have helped me today with the tire. Finally, the rep I spoke to could not give me the exact amount of the renewal for the two week period and was not willing to take the time to figure it out with the taxes. She just said she does not have a way to calculate it. Lazy and not customer oriented. Update as of 10/3: The representative I spoke with this morning gave me wrong information three times. After I spoke with a District Manager and told him my opinion about that experience, there was conveniently a note on my account stating repairs to my vehicle were finished and that if they were not finished; a new contract had to be written. This involves me coming to the location; which means I have to come in late to work due to yet another screw-up by someone at Hurtz. That spelling is not a mistake. ~R