Best van rental agency in Castle Rock, Colorado (CO) 2024

Be aware that they will charge you for insurance at an INSANELY high rate. They took advantage of one of my employees that didn’t know to look for these hidden fees and I ended up paying over a thousand dollars in insurance ALONE. My commercial auto policy actually covers rental trucks. I had told my employee to decline coverage, but it somehow ended up on there anyway. Unreal. Don’t ever do business with these thieves. ~Ryan

EDIT* - After talking with the branch manager I've decided to edit this review. The problem that I incurred is due to a Company Policy with Enterprise and it wouldn't be fair to this branch to take the brunt of the blame. There still responsibility with the branch, but overall they are doing their best to correct the issues and addressed my concerns. Waisted hours of time and not once did anyone from Enterprise take accountability. Rented a car for the week due to repairs on my primary vehicle. Called in on Friday after having another driver point out that something was hanging down from the back wheel, looked like a control arm. Called in to the branch and they said that they couldn't help me so I had to contact roadside assistance. Called them who directed me to a different branch, who then directed me back to roadside assistance who then directed be back to the original branch where I then waited on hold for over an hour with NO ONE Ever picking up the line. Called Roadside assistance and they said a manager would call back.... NEVER GOT A CALL. What a joke - One of the worst experiences I've ever had with a company. Called roadside assistance again and was told again that a supervisor would call in 15 minutes. Never got a call. I get it places are busy, staff is short, but take time for a customer to get a resolution - Stay away from this company at all costs. ~Jason