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Enterprise Rent-A-Car in Castle Rock (1160 Caprice Dr, CO 80109)
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Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Castle Rock. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Enterprise Rent-A-Car is located in Castle Rock (Colorado state) on the street of 1160 Caprice Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1303-660-0046. You can get more information from their website: https://www.enterprise.com/en/car-rental/locations/us/co/castle-rock-1222.html?mcid=yext:245709. The coordinates that you can use in navigation applications to get to find Enterprise Rent-A-Car quickly are 39.382196, -104.862805. Scroll down to find out opening hours, reviews and other important information about Enterprise Rent-A-Car.
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- Identifies as women-owned
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Damien
I typically don't post reviews, I felt I needed to share my experience with this Enterprise location though. The same day I picked up my rental car I had issues with the brakes squealing at every stop like the brake calipers were grinding into the rotors. I also had issues taking off, pressing the gas pedal gave no response for 5-10 seconds after letting off the brake. I called the next day to talk to someone about the issues and possibly switch to a different car. Bailey had answered, I also met with her originally to pick up my rental car. She was very helpful and had a good attitude when talking in person. Tommy also helped get me set up with my vehicle, he was nothing but productive and had a great attitude also, shoutout to him! Sadly, while explaining the car's issues I was told verbatim by Bailey, "Well all our cars are old so that's probably why the brakes are like that." She took absolutely no accountability for the car or any part of the situation. She told me I would be added to the waitlist to switch vehicles. I was also given the option to reach out to a different location for another car. I went to the Parker location, they took my name and number and put me on a waitlist, I never heard from either location after that. I decided at the beginning of this week I'd return the car and choose a different rental company. The reason being I drive for work and I'm losing income with a car that isn't reliable. I had absolutely no contact after being told "We will definitely have something by Friday for you" from the Parker location and this location. Bailey was there when I returned my car, she was short with me and seemed in a hurry to get me out of there. She grabbed the keys and led me out, did a quick look over the car, then drove off with it. I wouldn't reccomend this location at all honestly. At least in my experience, they were unreliable, rude after hearing issues with their vehicle and didn't take any accountability for anything. They were not consistent with the cornerstones of their business.
10.2022Austin
Expect to be pressured into getting "at least the first two coverage options" (damage waiver - Supplemental Liability Protection 2 & roadside assistance). This is what 'Rocco' did to me, and because I didn't think my auto insurance would cover those options in a rental, I went ahead with them but I ended up having to pay $553.44 out of pocket for things I didn't even need over 21 days. I learned later that to cancel options like that after signing up, I would have to bring the vehicle in to be inspected first. That doesn't make any sense to me – I can understand the other way around (ADDING liability protection), but not REMOVING it as add'l damages would be on me). I rented a car from the old location by the Castle Rock library, and it MOVED during the 3 weeks I had the rental car to this location. This was extremely frustrating and took a lot of extra time for both me and my wife who was following me find this new location there were NO SIGNS up anywhere. Not even a poster, nothing. It was very confusing with the new location on Google Maps because it took us to a trailer that was locked. Then I went to another Liscott Custom Homes bldg but it was locked. I happened to go into Michael’s Auto Body & Glass and found out Enterprise was moving into their building and still not a poster in sight. They didn’t even have their internet up. When I mentioned this to the gal that was returning the car, Bailey said, “Well, we did have a sign up on the door at the old location. They wouldn't let us move the old sign until we were in the new location, which was today.” First of all, I was in a complete rush and literally had to run in to get the car before closing and heading to Denver. Second of all, IF they had anything on the window it was not sufficient and big/bold letters, and third I don’t know that I would have remembered 3 weeks later anyways. It would have been great if they would have emailed & texted those with rentals still out when the move happened to notify them. Lastly, the car’s washer fluid was also low and should have been topped off before renting. I would expect this from a college start-up but not an established national chain.
10.2022Sam
Tommy and Madelyn were great! They made my whole process fast and easy! I really appreciated their help through the rental process and even after I returned the vehicle! Thanks!
10.2022Jeff
I have never left a negative review before on anything, but I have to leave this. I rented a car for a trip to Wyoming and was a bit disappointed at how many things were not working. The first thing was the volume on the sound system could not be turned up or down so no music during the trip. The worst part was we were staying in a rural area and when we got in the car to drive it the shifter was stuck. The button to move the shifter would not shift out of park. Had to ride with other people to get around for a few days until we had to leave. I tried several times to shift it out of park and the shifter broke off! It was a cheap plastic shifter! I couldn’t believe it! I was however able to push the shifter button down after it broke off and got it out of park! When I returned it I let the person at the front desk know what happened and she said not to worry about it and took off a few days from the rental for inconvenience. 2 MONTHS LATER, I get an invoice in the mail saying I owe over $2,000 for a cheap plastic shifter that was defective! UNBELIEVABLE!
09.2022Shannon
Phones don’t work, no one answers, go straight to voicemail and then it says voicemail is not set up. They call and leave you messages asking you to return their call at the local office and you can’t - so frustrating! Unfortunately most insurances book your rental car through them so you’re stuck. Also most cars we’ve gotten from this location smell like they’ve been smoked in.
09.2022Dale
Renting a car after a car accident can be a really frustrating process. I rented from Enterprise and was pleasantly surprised at how smooth the entire process has been. Rene and Bailey got me squared away, and Tommy took care of everything upon return. Honestly, it could not have gone easier. Kudos!
09.2022Michael
Would not recommend this location. Unreliable. Lady called me and told me they had a reservation for me, hung up the phone with her and immediately lined up a ride out, called them back within 20 mins and wasn’t getting answered. Called again only to find out within the span of 30 minutes they gave the vehicle to someone else. Inconvenienced me, the person giving me a ride and left me high and dry without a vehicle.
08.2022Amanda
I have not had a bad experience yet. I have always appreciated the friendly, experienced, and trustworthy services. I pretty much know everyone in the office. They are a great bunch. You ever need to rent a car definitely come here.
07.2022Lindsay
I have never publicly shamed a company but feel this is necessary! Please never use this place! They are claiming we damaged a tire and trying to charge us $2K to replace it! Unacceptable! After telling us to leave the rental at the collision repair place they took advantage of us and are trying to make us pay an absurd amount. Lesson learned NEVER use Enterprise! They've lost our business and I will make sure to let everyone know our experience.
06.2022Jason
EDIT* - After talking with the branch manager I've decided to edit this review. The problem that I incurred is due to a Company Policy with Enterprise and it wouldn't be fair to this branch to take the brunt of the blame. There still responsibility with the branch, but overall they are doing their best to correct the issues and addressed my concerns. Waisted hours of time and not once did anyone from Enterprise take accountability. Rented a car for the week due to repairs on my primary vehicle. Called in on Friday after having another driver point out that something was hanging down from the back wheel, looked like a control arm. Called in to the branch and they said that they couldn't help me so I had to contact roadside assistance. Called them who directed me to a different branch, who then directed me back to roadside assistance who then directed be back to the original branch where I then waited on hold for over an hour with NO ONE Ever picking up the line. Called Roadside assistance and they said a manager would call back.... NEVER GOT A CALL. What a joke - One of the worst experiences I've ever had with a company. Called roadside assistance again and was told again that a supervisor would call in 15 minutes. Never got a call. I get it places are busy, staff is short, but take time for a customer to get a resolution - Stay away from this company at all costs.
05.2022