Best brake shop in Groton, Connecticut (CT) 2024

I always have a positive experience here. Personally, I believe that the most important part of a business is their customer service because without customers, they would cease to exist. In my opinion, I would say that this business agrees. I have never left feeling disrespected or like their time was more important than me. As a mom of young kids, I often go places feeling like a burden but when I am here, I never feel judged or belittled when my kids are being kids. The woman at the front desk is always so friendly and helpful. The technicians always seem to be working hard and seem to have a good attitude although I have never personally interacted with them. I have been to other places where you can hear them complaining from the back and talking bad about customers in front of other customers. If they are doing that here, I cannot tell you because they don’t do it out front. The reason I took off a star is because it does seem like I am waiting for my car longer than I expect to (two hours for an oil change and emissions test) however, I don’t mind because I am a patient person and I always schedule ahead on days that I don’t have anything going on. Also, I have no experience in the auto shop business so I can’t speak to how long anything should take. I would absolutely recommend this auto shop before any others in Groton. Thank you so much for your excellent service! ~Elizabeth