Had a horrible experience at this store today. My 11 year old is learning how to be a bit more independent and make decisions with her own money. She was using her debit card to buy a bracelet and she asked if she would be able to return it if she needed to. The woman informed her that yes, with a receipt and the bracelet still on the backing, she could return it. She proceeded with the transaction and since my daughter could not see the screen for the debit card, she pushed the incorrect button. The sales lady acted like it was the end of the world. I informed her that she might want to angle the machine up because you can't see the screen. She responded, "Yes, you can." I then pointed out that my daughter had to stand on her tippy toes to see. She didn't seem to care. My daughter ultimately wanted to return the bracelet because she found something different that she liked better. When we returned to the store, the woman informed her that she could only exchange the bracelet, not get a refund. What a shame that instead of being a positive experience for a young girl learning how to navigate this world, this woman turned it into a miserable experience. I will never go in to this store again! ~Anastasia
souvenir store