I would have given it a one star, because on multiple occasions I’ve been treated very rudely by the drive through staff. 1. It’s not always easy to hear what they’re saying, and when I kindly repeat a question for clarity I’m given a smart response that’s very short and snippy followed by ‘that’s what I said.’ When you work in customer service, especially in the financial industry you’re dealing with a very intimate part of people’s lives. I had my wallet stolen and had no money and had to rush off of work to get what I could out of my savings. I keep a nice balance in this account and it’s my closest bank to me. Even if I kept $1.00 and needed to withdraw that $1.00 I should still be talked to and treated with decency and respect, but regardless I wasn’t. This has not happened once or twice but every time I visit the branch. I’m really considering withdrawing my funds and banking with another small bank. I have several bank accounts and have developed relationships with my local branches however this branch is not the warmest, and I dread having to do business with them. Like I said in the beginning I would have given them 1 star but a sweet lady at the front, saved my life and assisted me when no one else would. She was empathetic and kind, and heard me out during one of the scariest times. Losing your wallet with all your financial information is not easy. I’m a person, dealing with another person. But I guess basic manners, let alone compassion is hard to come by now a days. My advice to management is to be sure that whoever you have in a customer facing role, knows how to speak to people in a respectful way. Bad customer service is bad for your brand. Thanks for hearing me out. ~S
bank
atm
business banking service