Best mortgage lender in Bartow, Florida (FL) 2024

Very rude lady when I went to make a loan payment this lady makes me very frustrated constantly so she can’t find my account constantly asked for other identification from me asked for my license, my Social Security number. I never have an issue when I go to any SunTrust but I find it very out of line how she treated me in last time how I went to make a payment. I’ve never experienced this before and even with a gentleman saying the same thing that he can’t find my account whenever I go to any SunTrust I bring the slip that they give me and they never have any issue finding my account. I think she lost the respect how to treat people. When someone is making a loan payment you don’t give them a hard time your job is to help them not make them frustrated. I will never go there again horrible horrible experience and terrible customer service on both of them work on your customer service skills and treat people with respect and not literally use your job to embarrass them or constantly say that you can’t find their account because you don’t know how to do your job right. ~BonBon

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