Best video game store in Cape Coral, Florida (FL) 2024

I'm very LUCKY to have such an awesome store with such a respectful, helpful and informative staff!! Being married to a Gamer and being that my life's about cards and kicks I don't write such a kind reference/post lightly!! Check them out and see for yourself!! ~J.

I spend all my gaming and collectable income at Gamestop. I pre ordered Pokemon Violet a few weeks ago. I cancelled my first preorder on 11/08/2022 because I wanted to order the double pack Pokemon Scarlet and Violet. I was at a midnight sale and asked if I could come back in the next day and pre order the double pack. I was told yes. The next day 11/9 I came in to the store and pre ordered the double pack, I was told that there was no pre order collectables for the regular copies and only with the double pack. So I preordered the double pack they also told me I would receive PINS for the game and DLC codes. Today I was contacted by the same guy who made all the promises (while his manager was standing right beside him the night before). He told me I could no longer have my pre order and he didnt know he couldnt do it and made a mistake. He offered me nothing to make it right and told me sorry im out of luck. Problem #1 your system allowed him to input a preorder he supposedly should not have been able to do. Problem #2 You train your managers to never give anything for THEIR mistakes. Problem #3 Just because your selling entertainment and games your people operate like their hands are tied when they make mistakes that affect their customers. Problem #4 The manager told me I should be good to do my preorder all the way in to next week. The games release date is 11/18/22. I want the physical copy of the Pokemon Scarlet and Violet game on release day as I was promised and I have proof that it was promised to me with the receipt I received. Its sad to me that this company can take my money for years and when they mess up royally there is no compensation. If my problem is not address I will discontinue my business with GameStop and do business with a company that stands by their word and who holds themselves accountable for their mistakes. ~Isaiah