Best perfume store in Davie, Florida (FL) 2024

I am very disappointed in the customer service that I received today. I came into the store early before an appointment and was in a rush. I proceeded with my appointment picked up my child and came home. Once finally going to get my items out of my bag to get ready for my birthday dinner, I realized I was missing close to half of my items. Being that I do have a toddler (and anyone with the 2 year old would agree) they get into things. I tore my whole house apart and even looked through my trash to find my missing items to no avail. I called the store and explain the situation stating that I may very well have the items but I just can’t find them. The girl on the phone was very sweet and assured me that the manager could look through the cameras to be sure that I did receive my items or I didn’t receive my items. Upon coming to the store to speak with the manager she was very rude and dismissive toward me. She barely even made eye contact with me or let me explain the situation. I was very polite and I tried to explain that I very well may have the items I just wanted to be sure. She barely even let me speak and stormed off into the back to check the cameras. The only thing she said to me was “it’s really weird that all these items wouldn’t be in the bag.“ I did not come in demanding my items I did not give her any type of attitude or place blame on the Sephora representatives or her. To finally splurge on myself for my birthday and then be treated like a thief was one of the worst experiences I’ve ever received. She came out and stated “every single item was placed in the bag“ and stormed back into the door she came out of. She had an attitude from the start never even so much as smiled and completely treated me as if I was some common thief. She continually dismissed me and wouldn’t even let me speak. Upon saying goodbye to her and thanking her she just turned her back to me. She did not say goodbye or sorry for the misunderstanding or display any customer service skills at all. I don’t appreciate coming in and spending hundreds of dollars to be treated as if I would come all the way back to the store just to steal. I made it very clear that it could very well not be their fault at all I just wanted to double check. I am so disappointed in my experience and I hope that if anyone else has a situation similar to mine that they don’t get treated that way. The behavior displayed by Tramara the manager was absolutely despicable and she needs to work on her customer service skills. Unacceptable. ~Sol