Best corporate office in Lakeland, Florida (FL) 2024

Today I shopped at Publix located in Avalon Park Blvd. There’s self checkout cashier which I don’t like and avoid to use if I can, however with only two cashiers available I was left with no choice. I used the self checkout and was doing well until a produce item failed to ring up. I asked one of the four employees standing by just observing the people checkout to assist me. The lady stand away from the register and me giving verbal instructions to me. I asked if she could do it for me instead of telling me what to do. She said “I am teaching you how it works so that you know and next time you won’t need me or anyone else to assist you.” I told her that I don’t work there and I was not planning to use these machines again in the event that I decided to continue shopping there. I decided to call on the assistant manager who was also standing by observing while we the shoppers struggle checking out. The Assistant Manager told me his employees are instructed not to intervene while customers checkout. I expressed my opinion as to how ineffective his policy was because at a regular cashier they had two employees helping the customer and at checkout it seems customers were on their own. I was very disappointed to say the least. I have shopped at this location for the past 12 years and I am seeing this store going down the hill. 😞 ~Nancy